Peer Support Counselor

Redwood Community Services, Inc.; Lakeport (CA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equal Opportunity Employer

Job summary

Redwood Community Services, Inc. is seeking a Peer Support Counselor in Lakeport, CA at the Xamitin Haven homeless resource center.

This full-time role involves direct interaction with guests, assisting with shelter access, housing resources and supportive services to help guests achieve housing stability. You will work as part of a team, providing empathetic, low-barrier, trauma-informed support while maintaining safety and adhering to facility policies.

Qualifications

• Minimum of one year of experience in homelessness, social services, hospitality or related fields.
• Must be 21 years or older.
• Flexible schedule including weekends (24/7 facility).
• Bilingual in Spanish or ASL strongly desired.
• Valid CA driver’s license with clean DMV record (no more than 3 points).
• Background check (DOJ & FBI) must be clear.
• CPR and First Aid certification required.

Responsibilities

• Monitor guest interactions and behavior; intervene to maintain a safe, stable environment.
• Walk the facility and perimeter for safety and security checks.
• De-escalate disruptive incidents and redirect behavior non-physically.
• Communicate with on-call supervisor for guidance and incident reporting.
• Provide person-centered, harm-reduction based support aligning with Housing First principles.
• Learn about substance use effects and current best practices in harm reduction.

Skills

Empathy

Crisis intervention

Customer service

Spanish or ASL bilingual

Education

High School / GED

Tools

CPR/First Aid Certification

Job description

Peer Support Counselor# Peer Support CounselorLakeport, CA 95453## OverviewSalary Range$21.73 - $21.73 HourlyPosition TypeFull TimeJob ShiftAnyEducation LevelHigh School/GEDTravel PercentageCompany Vehicle## DescriptionJob Title:**Peer Support Counselor** Department: **Xamitin Haven, Homeless Resource Center** Location: **Lakeport, CA** Status: **One (1) Full-Time, 40 hours per week - Non-Exempt**Salary: **$21.73 per hour / Additional Differentials Must Qualify** Open Date: **October 27, 2026** Close Date: **Open Until Filled****Pay Differentials Offered (must qualify through testing or verification):*** Language Translation - Bi-cultural Spanish: $1.00 per hour* Bimodal Bilingualism - ASL Sign Language: $1.00 per hour* Bimodal Multilingualism - ASL Sign Language: $2.00 per hour* Overnight/Graveyard - Stay Awake Shifts: $1.00 per hour**Overview:**As a Xamitin Haven emergency shelter Peer Support Counselor you work directly with individuals experiencing homelessness. Xamitin Haven is a collaborative homeless resource located in Lakeport designed to provide housing related services, and safe shelter to people experiencing a housing crisis. Services are provided through a partnership of multiple community agencies. Xamitin Haven operates from a low barrier perspective, minimizing barriers to services, shelter, and housing resources. This is a full-time position working as part of a team at Xamitin Haven. You would assist individuals and families with connecting to shelter, laundry and shower facilities, housing resources, and other services offered. You would interact with the guests at the facility and talk with them about their housing goals. You would contribute to creating a safe, stable, supportive, and sanitary environment. This position requires an ability to be accepting and compassionate towards people who are living in trauma and may behave in ways that are hard to be around. You would demonstrate high quality customer service and empathy while working with diverse staff, guests, and community partners.**Key Responsibilities:*** Monitors guest interactions and behaviors, intervening as needed to maintain a safe, stable, and supportive environment. Provides guidance and reminders to the guests to aid them with adhering to the policies of the facility.* Regularly walk throughout the building and the perimeter of the facility to monitor for safety and security checks. Ensuring you engage with the guests as needed and intervene in disruptive incidents as they arise. Intervenes and de-escalates situations that would lead to dangerous behavior(s). Recommends or initiates other, non-physical, measures to redirect behavior.* Communicates with on call supervisor, as needed and required, for assistance, direction, and to report incidents, according to policy.* Provides services consistent with a person-centered, strength-based, low barrier, harm reduction, Housing First program foundation. Focuses on the underlying needs of the guests rather than the maladaptive behaviors they may be exhibiting to get those needs met.* Learns about and maintains knowledge about substance use and the effects of various substances. Seeks out information and training on up-to-date best practices on harm reduction interventions. Learns the signs of an overdose and administers Narcan/Naloxone as appropriate for opioid overdoses.## Qualifications**Experience:*** Minimum of one (1) year of experience working in a position related to homelessness, social services, hospitality, mental health, substance use, or similar areas* Strongly desired – Candidates with lived/personal experience with homelessness**Other Qualifications:*** Candidates must be at least 21 years old* Must have ability to work a flexible schedule, including weekends (facility is open 24 hours a day, 7 days a week)* Strongly desired – Candidates that speak and/or are fluent in Spanish or American Sign Language (ASL).**Conditions of Employment:*** May work across all agency programs as needed.* Occasional flexible work schedule required to meet individual client needs.* Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).* Must pass a clear background check with DOJ & FBI.* CPR and First Aid Certified.* TB Exam and Physical at the time of employment.**Training:*** Preferred – Training in harm reduction, Housing First, trauma-informed, low barrier service models.* RCS provides an in-depth onboarding and training orientation, which includes CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, introductions to all RCS departments, and other valuable trainings.**Benefits:** Comprehensive benefits package available. **To Apply:** Please visit our website at Redwood Community Services to apply or learn more about our values and services.**Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.**