Crisis Respite Program Supervisor

Redwood Community Services Inc; Redwood Valley (CA); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Redwood Community Services, Inc. seeks a Program Supervisor - Crisis Respite to oversee daily operations and staff at two Crisis Respite Program houses in Redwood Valley and Fort Bragg.

You will provide professional crisis intervention, case management, and timely responses to emergencies, under the direction of the Crisis Program Director. In this role, you will champion Trauma-Informed Care, develop staff skills in crisis intervention, supervise and evaluate staff, and ensure compliance with

Qualifications

• Bachelor’s or master’s degree in Social Work or Counseling (or BSN) or equivalent combination of education and experience.
• BBS licensure or registration as an intern (LCSW, LMFT, or AMFT) preferred.
• At least two years of experience in a mental health setting; two years in supervision preferred.

Responsibilities

• Ensure facility compliance with all licensing requirements at state and federal levels.
• Coordinate resident screening, admissions, discharges, and required documentation.
• Lead staff meetings and individual supervision sessions with accurate records.
• Review and approve employee timecards in compliance with labor laws.
• Report injuries to Human Resources and manage Workers’ Comp materials.
• Maintain client trackers, billing records, and admission/discharge documentation; submit reports on time.
• Conduct weekly client file audits; ensure treatment plans and daily progress notes are complete.
• Oversee medication management: storage, administration, inventory, reordering, counts, disposal.
• Prepare and post staff schedules, logs, and menus per program requirements.
• Assist with household menus, supply lists, and budget management.

Education

Bachelor’s or master’s degree in Social Work or Counseling

BSN (Bachelor of Science in Nursing)

BBS licensure or registration as an intern (LCSW, LMFT, or AMFT) preferred

Job description

Job Details

Job Details: Job Location: Redwood Valley, CA 95470, Position Type: Full Time, Education Level: Bachelor's Degree, Salary Range: $72,072.00 - $77,958.40 Salary/year, Travel Percentage: Personal Vehicle Use, Job Shift: Any, Job Category: Nonprofit - Social Services, Job Title: Program Supervisor - Crisis Respite

Department: Crisis Response Services

Location: Redwood Valley & Fort Bragg, CA

Status: Full-Time/Exempt/Salary

Hours: 40 hours per week

Salary: $72,072.00-$77,958.40 annually (DOE) Additional Differential Must Qualify

Open Date: October 27, 2026

Close Date: Open until filled

Pay Differentials Offered (must qualify through testing or verification)

• Language Translation - Bi-cultural Spanish: $1.00 per hour
• Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
• Bimodal Multilingualism - ASL Sign Language: $2.00 per hour

Locations: Madrone House – Redwood Valley, CA | Cypress House – Fort Bragg, CA

The Program Supervisor oversees daily operations and staff at both Crisis Respite Program houses, providing professional-level crisis intervention, case management, and timely responses to emergency situations. This position collaborates with community partners under the direction of the Crisis Program Director and/or Manager to ensure quality, person-centered services for clients.

The Program Supervisor supports and promotes Trauma-Informed Care throughout both program settings, developing and strengthening staff skills in crisis intervention and client support. Responsibilities include interviewing, supervising, and evaluating staff; overseeing program and facility Performance Quality Improvement (PQI) activities; maintaining accurate documentation; and ensuring compliance with licensing standards, HIPAA, and all other applicable regulatory requirements.

Travel between Madrone House in Redwood Valley and Cypress House in Fort Bragg is required.

Key Responsibilities

• Ensure facility compliance with RCS, state, and federal licensing requirements.
• Coordinate resident screening, selection, admissions, discharges, and required documentation.
• Lead staff meetings and individual supervision sessions, maintaining accurate records.
• Review and approve employee timecards in compliance with applicable labor laws.
• Report employee injuries to Human Resources and distribute Workers’ Compensation materials promptly.
• Maintain accurate client trackers, billing records, and admission/discharge documentation; submit required reports to the billing department on time.
• Conduct weekly client file audits and ensure treatment plans and daily progress notes are complete, accurate, and up to date.
• Oversee medication management, including storage, administration, inventory, reordering, counts, and disposal in accordance with physician orders and agency policies.
• Prepare and post staff schedules, activity logs, and menus in accordance with program requirements.
• Assist with household menus, supply lists, and budget management.

Qualifications

Education and/or Experience:

• Bachelor’s or master’s degree in Social Work or Counseling, a Bachelor of Science in Nursing (BSN), or an equivalent combination of education and experience.
• BBS licensure or registration as an intern (LCSW, LMFT, or AMFT) preferred.
• Up to two (2) years of verified, job-related experience may be substituted for certain educational requirements, provided the experience demonstrates the knowledge, skills, and abilities (KSAs) necessary to perform the essential functions of the position proficiently.
• At least two (2) years of experience working in a mental health setting required.
• Two (2) years of management or supervisory experience preferred.

Conditions of Employment

• May work across all agency programs as needed.
• Occasional flexible work schedule required to meet individual client needs.
• Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
• Must pass a clear background check with DOJ, CACI, FBI, CCL.
• CPR and First Aid Certified.
• TB Exam and Physical at the time of employment.

Driving Requirement

This position requires the use of a personal vehicle for business purposes and on‑call rotation.

Other Requirements

Driving is a required function of this position. Employees must use a personal vehicle that meet all agency requirements, including maintaining liability insurance that meets or exceeds state requirements. Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.

On-Call Rotation Responsibilities

• Participate in the program’s on‑call rotation.
• Commit to a minimum of one weekend per month.
• Sign and adhere to the on‑call agreement.
• Develop and maintain the on‑call schedule for the program.

Training Provided

RCS provides an in-depth onboarding and training orientation, which includes CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, introductions to all RCS departments, and other valuable trainings

Benefits

Comprehensive benefits package available.

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.