Peer Specialist/Case Manager

Greenwich House, Inc.; New York (NY); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

403(b) plan

Paid time off

Job summary

Greenwich House, Inc. is seeking a compassionate Peer Specialist to join the Center for Resiliency and Wellness in New York. You will use lived experience to support clients facing behavioral health challenges, promote recovery, and collaborate with a multidisciplinary team.

You will maintain a caseload, provide case management, and connect clients with benefits, housing resources, and community services. A NY OMH Peer Specialist certification is required.

Qualifications

• Bachelor’s degree in psychology, social work, human services, behavioral health, or a related field is required.
• Valid and current New York State OMH Peer Specialist certification required.
• Lived experience with behavioral health challenges and recovery, used professionally.
• Experience providing case management, peer support, or human services is preferred.
• Knowledge of recovery-oriented, person-centered, trauma-informed practices.
• Knowledge of NYC behavioral health, public benefits, and community services.

Responsibilities

• Maintain an assigned caseload with person-centered case management and peer support.
• Complete client engagement, needs assessments, service planning, follow-up, and care coordination.
• Assist clients accessing benefits, health insurance, food resources, housing supports, and transportation.
• Provide referrals to behavioral health, medical, social services, and community programs.
• Advocate for clients and educate on self-advocacy within healthcare systems.
• Use lived experience to build trust and reduce stigma in recovery.
• Provide peer support grounded in mutuality and shared decision-making.
• Identify client strengths, recovery goals, coping strategies, and supports.
• Offer active listening and recovery-oriented support for anxiety or distress.
• Strengthen self-advocacy, problem-solving, and independent living skills.
• Facilitate peer-support and psychoeducation groups as assigned.
• Recognize changes in client presentation; escalate per CRW procedures.

Skills

Lived experience

Case management

Peer support

Advocacy

Communication

Documentation

Team collaboration

Cultural responsiveness

Education

Bachelor’s degree in psychology, social work, human services, behavioral health, or related field

OMH Peer Specialist certification

Job description

Salary Range: $47,000.00 To $52,000.00 Annually

Why work at Greenwich House?

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion.

Founded in 1902 as a settlement house aimed at supporting New York City’s growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at www.greenwichhouse.org.

The Opportunity

Greenwich House is seeking a compassionate and recovery-oriented Peer Specialist to join our Center for Resiliency and Wellness (CRW). This role focuses value of peer support to help individuals address behavioral health and psychosocial needs, strengthen coping skills, access resources, and work toward personally meaningful recovery goals.

The Peer Specialist maintains an assigned caseload and works collaboratively with clients using person-centered, trauma-informed, and recovery-oriented practices. Through appropriate use of lived experience, mutuality, advocacy, and purposeful self-disclosure, the position promotes hope, self-determination, independence, and engagement in services while working as part of CRW’s multidisciplinary team.

This is an opportunity for a certified peer professional with strong case management skills to combine lived experience with practical service coordination and help clients move toward greater stability, wellness, and quality of life.

Responsibilities

• Maintain an assigned caseload and provide ongoing, person-centered case management and peer support services based on each client’s identified needs, strengths, preferences, and goals.
• Complete client engagement, needs assessments, service planning, follow-up, and coordination of care in collaboration with clients and the multidisciplinary team.
• Assist clients with accessing and maintaining public benefits, entitlements, health insurance, food resources, transportation, housing-related supports, vocational services, and other community resources.
• Provide referrals and linkages to behavioral health, substance use disorder, medical, social service, and community-based programs as appropriate.
• Advocate with and educate clients on how to advocate for themselves as they navigate healthcare providers, government agencies, benefits systems, and other service systems.
• Use lived experience appropriately and purposefully to build trust, promote hope, reduce stigma, and demonstrate that recovery is possible.
• Provide peer support grounded in mutuality, respect, shared decision-making, self-determination, and individual choice.
• Help clients identify strengths, recovery goals, coping strategies, wellness tools, triggers, and natural supports.
• Provide active listening and recovery-oriented support to clients experiencing anxiety, emotional distress, isolation, stigma, or other behavioral health challenges.
• Support clients in strengthening self-advocacy, problem-solving, organizational, communication, and independent living skills.
• Facilitate or co-facilitate peer support, recovery, wellness, and psychoeducational groups as assigned.
• Recognize changes in client presentation that may indicate increased behavioral health needs or safety concerns; provide supportive engagement and de-escalation within the scope of the role and follow CRW procedures for urgent concerns.
• Collaborate with clinicians, medical providers, care coordinators, and other members of the client’s support network when appropriate and with proper consent.
• Complete required case notes, service documentation, assessments, and other records accurately and within established program, agency, and regulatory timeframes.
• Participate in supervision, case conferences, interdisciplinary meetings, trainings, and program meetings as required.
• Maintain client confidentiality, professional boundaries, and the distinct values and principles of peer support while functioning as an integrated member of the CRW team.

What You’ll Bring

• Bachelor’s degree in psychology, social work, human services, behavioral health, or a related field required.
• Valid and current New York State Office of Mental Health (OMH) Peer Specialist certification required.
• Lived experience with behavioral health challenges and recovery, with the ability and willingness to use that experience appropriately in a professional peer-support role.
• Experience providing case management, peer support, behavioral health, or human services strongly preferred.
• Knowledge of recovery-oriented, person-centered, trauma-informed, and culturally responsive practices.
• Knowledge of New York City behavioral health, public benefits, entitlement, and community service systems.
• Strong interpersonal, engagement, advocacy, organizational, written communication, and documentation skills.
• Ability to work independently and collaboratively as part of a multidisciplinary behavioral health team.
• Ability to work effectively with individuals from diverse cultural, socioeconomic, and behavioral health backgrounds.
• Department: Center for Resiliency and Wellness (CRW) – Behavioral Health
• Location: Onsite – 623 Broadway, New York, NY
• Schedule: Full-Time, Monday – Friday
• FLSA Classification: Non-Exempt
• Employment Type: Full-Time
• Reports To: Director of Support Services
• Union Representation: Non-Union

Salary Range

The expected base salary for this position is between $47,000 - $52,000 annually. This range reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs.

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Equal Employment Opportunity & Accessibility

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or accommodations during the application or interview process, please contact the Human Resources Department.