Peer Specialist

Bronxcare; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

BronxCare is seeking individuals to provide peer counseling and advocacy for patients receiving psychiatric services. You will help deliver high-quality care and build positive relationships with patients and staff.

The ideal candidate will have strong customer service and communication skills, a relevant degree, and at least two years of experience in administration or office management.

This role emphasizes the importance of teamwork and supporting patient recovery through effective advocacy.

Qualifications

• Minimum 2 years experience with administration and/or office management.
• Basic clerical skills, office management & records management.
• Ability to provide or procure technical support for all office equipment.

Responsibilities

• Establish positive relationships with patients, visitors, and employees.
• Contribute to Performance/Quality Improvement activities.
• Participate in clinical supervision and treatment team meetings.
• Develop individualized strategies for patients.
• Advocate for patients and support their self-advocacy.

Skills

Excellent customer service

Communication skills

Workplace collaboration skills

Problem solving skills

Education

Degree in Office Technology, Health Administration, Business Administration, or equivalent

Tools

Microsoft Suite

ADP

Reportsmith

LMS (preferably Healthstream)

Job description

Overview

Provide peer counseling and advocacy to men, women and children who receive psychiatric services at BronxCare Health System. Contribute to the delivery of high-quality care under the direct supervision of a licensed behavioral health professional.

Responsibilities

• Establishes and maintains positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of BronxCare Health System and its employees.
• Contributes to and participates in the Performance/Quality Improvement activities of the assigned department. Contribution and participation includes data collection, analysis, implementation of and compliance with risk management and claims activities, support of and participation in Continuous Quality Improvement (CQI) teams, consistent adherence to the specific rules and regulations of the BronxCare Health System (a) Safety and Security Policies, (b) Risk Management: Incident and Occurrence Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service.
• Participates in treatment team meetings, case conferences, individual supervision, and discharge planning discussions.
• Develop, with patients, individualized strategies for reducing negative consequences of drug use and not taking medication for mental illness.
• Promotes problem-solving and decision making skill development in relation to maintaining recovery.
• Participates in clinical supervision provided onsite at BronxCare Health System.
• Advocates on behalf of patients as appropriate; encourage and support self-advocacy; conducts post-discharge follow-up calls and outreach as needed.
• Recommends post-discharge supports, including psychosocial clubhouses, peer support services and other community resources that support the recovery process.
• Develops, leads and co-leads groups, i.e. WRAP, community integration, recovery, relapse prevention, socialization, symptom management, etc. utilizing Motivational Interviewing skills.
• Document activities in accordance with guidance and direction from supervisors.

Qualifications

• Excellent customer service, communication & workplace collaboration skills.
• Degree in Office Technology, Health Administration, Business Administration, or equivalent.
• Minimum 2 years experience with administration and/or office management.
• Knowledge of Microsoft Suite; Basic office procedures and information management skills / record keeping skills.
• Knowledge of ADP and Reportsmith and LMS (preferably Healthstream).
• Basic clerical skills, office management & records management.
• Ability to provide or procure technical support for all office equipment.
• Problem solving skills (both interpersonal and systems).