Peer Advisor - Upward Bound Pool

Houston City College; Houston (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

Houston City College is seeking an individual to support departmental goals by providing exceptional customer service and engaging with students and parents. The role involves assisting with student orientation events, guiding students in navigating resources, and participating in outreach activities.

The ideal candidate will have a high school diploma, 2 years of office experience, and bilingual skills (English/Spanish) are preferred. A positive attitude and teamwork are vital to ensure success in this role.

Qualifications

• 2 years general office experience required.
• 3 years general office experience preferred.

Responsibilities

• Provide exceptional customer service as a primary contact for students.
• Respond to inquiries via phone, email, online, and in person.
• Assist with student orientation events and workshops.
• Guide students in navigating campus resources.
• Participate in informational panels and outreach activities.
• Serve on student advisory or recruitment boards.
• Facilitate workshops for academic and career exploration.
• Contribute to newsletters and communications.
• Perform general administrative tasks.

Skills

Bilingual (English/Spanish)

Proficiency in Microsoft Office

Effective written and oral communication

Positive attitude

Teamwork skills

Education

High school diploma or GED required

Associate’s degree preferred

Job description

SUMMARY

Supports the assigned department by performing a variety of tasks which help advance the department’s mission and enhance student experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

1. Provide exceptional customer service as a primary point of contact for students, parents, and campus community members.
2. Respond to inquiries via phone, email, online platforms, and in person.
3. Assist with student orientation events and workshops, engaging with students and families individually and in groups.
4. Guide students in navigating campus resources, services, and academic processes.
5. Participate in informational panels, presentations, and outreach activities related to student support and advisement.
6. Serve on student advisory or recruitment boards, assisting with interviews and program initiatives.
7. Facilitate workshops to support students’ academic and career exploration.
8. Contribute to newsletters, announcements, and other communications.
9. Perform general administrative tasks such as filing, mailing, data entry, and office support.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

High school diploma or GED required.

Associate’s degree preferred.

EXPERIENCE

2 years general office experience required.

3 years preferred.

KNOWLEDGE, SKILLS AND ABILITIES

1. Bilingual (English/Spanish) preferred.
2. Proficiency in Microsoft Office programs.
3. Effective written and oral communication skills.
4. Able to deliver high quality work results.
5. Positive attitude and energy.
6. Able to work as an effective and productive team member.
7. Abe able to work every day; 8 to 19.5 hours weekly.
8. Able to work weekends and evenings as required during the academic year.

EEO STATEMENT

Houston City College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator
Office of Equal Opportunity and Title IX
PO Box 667517
Houston TX, 77266
713 718.8271 or [e-mail]

Individuals with disabilities, who require special accommodations to interview, should contact [phone].