Pedodontics Patient Coordinator

Great Expressions; Snellville (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Great Expressions in Snellville, GA is seeking a Pedodontics Patient Coordinator to greet patients, schedule appointments, and manage patient records. You will ensure a smooth, welcoming experience and accurate data handling in the dental practice management system.

The role requires strong customer service skills, attention to detail, and the ability to coordinate with dental staff to maintain efficient patient flow and excellent service standards.

Qualifications

• 2-3 years of proven experience as a receptionist or in a customer service role in a dental office.
• 1-2 years Pedodontics experience preferred
• High school diploma or equivalent; additional healthcare administration education/certification is a plus.

Responsibilities

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Schedule appointments for patients, considering preferences and staff availability.
• Maintain patient records in the dental practice management system with accuracy and confidentiality.
• Verify and update patient insurance information and collect co-pays/deductibles as applicable.
• Coordinate with dental staff to optimize appointment calendar and patient flow.
• Respond to patient inquiries via phone, email, or in person with clear information about services and policies.

Skills

Customer service

Pedodontics experience

Education

High school diploma

Tools

Practice management system

Job description

As a Pedodontics Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• 2-3 years of proven experience as a receptionist or in a customer service role in a dental office
• 1-2 years Pedodontics experience perferred
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

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