Patient Coordinator

Great Expressions; Decatur (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Great Expressions in Decatur, GA is seeking a Patient Coordinator to be the first point of contact for patients, greeting them, handling calls, and guiding them through check-in and check-out.

You will schedule appointments, manage the patient records in the practice management system, verify insurance, collect co-pays, and coordinate with dental staff to ensure a smooth flow of patients.

This role emphasizes confidentiality and excellent customer service to maintain a positive patient experience.

Qualifications

• 1-3 years of receptionist or customer service experience in a dental office.
• High school diploma or equivalent; healthcare administration coursework is a plus.

Responsibilities

• Greet patients warmly and coordinate check-in and check-out.
• Schedule and confirm appointments, managing the calendar.
• Maintain patient records securely and update information.
• Verify insurance details and collect co-pays when applicable.
• Process insurance claims and address billing inquiries.
• Answer patient questions by phone, email, or in person.
• Maintain reception area cleanliness and organization.

Skills

Customer service

Scheduling

Medical records

Privacy compliance

Communication

Education

High school diploma or equivalent

Healthcare administration certification

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• 1-3 years of proven experience as a receptionist or in a customer service role in a dental office
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.