Part Time Patient Coordinator

Great Expressions; Gainesville (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Great Expressions in Gainesville, GA is seeking a Patient Coordinator to be the first point of contact for patients. The role emphasizes warm greetings, efficient scheduling, accurate record maintenance, and privacy compliance to support a positive patient experience.

The coordinator will handle co-pays, verify insurance, process basic claims, and communicate with dental staff to optimize patient flow and appointment availability.

Qualifications

• Experience as a receptionist or in a dental office customer service role.
• High school diploma or equivalent; healthcare admin cert is a plus.
• Ability to manage patient records and scheduling with discretion.

Responsibilities

• Greet patients and manage the reception area for a smooth flow.
• Schedule and confirm appointments, reminders via phone or other channels.
• Maintain patient records and ensure privacy compliance.
• Verify insurance information and coordinate billing/claims.
• Collect co-pays and assist with payments and forms.
• Communicate with dental staff to manage the calendar and patient flow.

Skills

Receptionist experience

Customer service

Appointment scheduling

Patient records management

Privacy/compliance

Billing and payments

Insurance claims

Communication skills

Education

High school diploma or equivalent

Healthcare administration certification (plus)

Job description

As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience.

Responsibilities:

• Provide a warm and friendly welcome to patients as they arrive at the dental practice.
• Ensure a comfortable and inviting waiting area for patients.
• Maintain a professional and courteous demeanor when interacting with patients.
• Schedule appointments for patients, considering their preferences and the availability of dental staff.
• Confirm and remind patients about upcoming appointments via phone or other communication channels.
• Coordinate with dental staff to manage the appointment calendar efficiently.
• Collect and update patient information accurately, including personal details and medical history.
• Create and maintain patient records in the dental practice management system.
• Ensure patient records are kept confidential and comply with privacy regulations.
• Verify and update patient insurance information.
• Calculate and collect co-pays, deductibles, and other payments from patients.
• Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
• Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
• Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
• Maintain the cleanliness and organization of the reception area. Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
• Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.

Requirements:

• 1-3 years of proven experience as a receptionist or in a customer service role, in a dental office
• High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.

#IND6