Pediatrics Scheduling & Patient Care Admin Specialist

Carilion Clinic; Roanoke (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, &Vision

Paid Time Off

Onsite fitness & wellness discounts

Job summary

Carilion Clinic in Roanoke, VA is seeking a Healthcare Administrative Associate for Pediatrics to support the Tanglewood site with patient registration, scheduling, and call-center coordination. The role emphasizes accuracy and patient-focused service in a fast-paced setting.

Primary duties include processing registrations, scheduling, payments, and EMR-based documentation while delivering excellent customer care and maintaining up-to-date records for pediatric patients.

Qualifications

• Strong customer service orientation and communication skills.
• Knowledge of medical terminology, office procedures, and electronic medical records.
• Proficiency in computer data entry and Microsoft Office applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Performs patient registration, scheduling, outbound pre-registration calls, and check-in processes.
• Manages multi-line phone systems, answers calls, schedules appointments and routes messages appropriately.
• Maintains accurate patient demographic, insurance, and eligibility information.
• Collects co-payments, deductibles, and other payments and balances daily transactions.
• Maintains and organizes medical records in compliance with regulatory standards.
• Uses electronic medical record systems for scheduling, reporting, and documentation.
• Provides directions and assistance to patients and visitors.
• Maintains reports, databases, and spreadsheets and performs basic data analysis.
• Supports administrative functions including correspondence, reports, and meeting materials.
• Serves as a resource for team members and assists with training as needed.
• Maintains a safe, organized, and efficient work environment.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High school diploma or GED

Tools

EMR

Microsoft Office

Job description

Carilion Clinic in Roanoke, VA is seeking a Healthcare Administrative Associate for Pediatrics to support the Tanglewood site with patient registration, scheduling, and call-center coordination. The role emphasizes accuracy and patient-focused service in a fast-paced setting.

Primary duties include processing registrations, scheduling, payments, and EMR-based documentation while delivering excellent customer care and maintaining up-to-date records for pediatric patients.