Pediatric Urgent Care Front Desk Associate - Glenview, IL - Full Time or Part Time

PM Pediatrics; Mount Prospect (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team where your passion for customer service can shine! As a Front Desk Associate, you'll create a welcoming environment for families while managing administrative tasks. This role is perfect for organized individuals who thrive in fast-paced settings. You'll be the first point of contact, ensuring a first-class experience for patients and their families. With opportunities for both full-time and part-time positions, this is your chance to grow in a supportive atmosphere that values teamwork and dedication. If you're ready to make a difference in healthcare, this role is for you!

Qualifications

• Team player capable of working independently in a fast-paced environment.
• Excellent customer service and telephone skills.
• Proficiency with multiple computer systems.

Responsibilities

• Greets families professionally in person and on the phone.
• Registers patients and maintains accurate records.
• Monitors and manages patient flow, including assisting with self-registration.

Skills

Customer Service Skills

Microsoft Office Suite

Communication Skills

Organizational Skills

Time Management

Empathy

Detail-oriented

Critical Thinking

Education

High School Diploma or GED

Tools

Computer Systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Summary

The Front Desk Associate role offers an opportunity for the right candidate to utilize their professional and personal skills by engaging with families to provide a welcoming, first-class experience. This role requires an organized and multi-tasking individual to perform all front desk functions and manage administrative tasks for the medical team, aligning with PM's mission, vision, values, and culture.

Must have Monday and weekend availability!

Full-Time and Part-Time positions available! (Part-Time = 24 hours/week)

Description

To perform this job successfully and deliver a first-class experience that is efficient and accurate, an individual must satisfactorily carry out each essential duty. The requirements below reflect the knowledge, skills, and abilities needed:

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Uses empathy and active listening in difficult situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues for timely resolution.
• Collaborates with site leadership to manage complex patient issues.
• Employs PM Pediatric Care’s core values to assist patients, families, and team members with navigating PM systems.
• Monitors and manages patient flow, including assisting with self-registration.
• Stays current on workflows, responsibilities, and technology through ongoing education.
• Registers patients and maintains accurate records, ensuring HIPAA compliance.
• Manages incoming documents, mail, and correspondence properly.
• Maintains confidentiality and privacy of patient information.
• Performs opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
• Performs other duties as assigned.

Qualifications

• Team player capable of working independently in a fast-paced environment.
• Intermediate proficiency with Microsoft Office Suite.
• Flexible schedule, with potential travel to other sites.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Detail-oriented and quality-focused.
• Ability to perform basic calculations (e.g., cash handling).
• Excellent time management, organizational, and critical thinking skills.
• Situational awareness and ability to react to urgent situations.
• Preferred: healthcare experience and knowledge of medical insurance.
• Ability to relate well to children and families.
• Adaptability to shifting demands.
• Proficiency with multiple computer systems.
• Preferred: experience in front desk, concierge, customer service, or hospitality roles.
• High school diploma or GED required.

If you enjoy growth and working with enthusiastic over-achievers, you'll thrive here!

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any characteristic protected by law.