Pediatric Receptionist

Trusted Doctors; South Riding (VA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Four-day work week

Comprehensive health insurance

401(k) retirement plan

Generous PTO

Job summary

Trusted Doctors seeks a friendly Medical Receptionist for our pediatric practice in the Chantilly and Reston, VA area. The role involves greeting families, handling check-ins/outs, and managing high-volume phone calls with a patient-first approach.

You will schedule appointments, verify insurance, collect balances, and maintain accurate medical records within our EHR. Our team supports growth and values quality patient experiences across busy clinic days.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Customer service experience preferred.
• Experience with EMR or practice management software strongly preferred.

Responsibilities

• Greet patients and families with warmth and professionalism.
• Check patients in and out accurately and efficiently.
• Answer high volume calls with excellent customer service.
• Schedule appointments per guidelines to maximize access.
• Verify insurance, update demographics, and collect copays/balances.
• Scan and organize medical records in the EHR system.
• Support providers by ensuring patient information is complete before appointments.
• Collaborate with teammates to keep the office running smoothly.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Education

High school diploma or GED

Associate degree preferred

Tools

EMR/Practice Management software

Job description

Description

Looking for Someone Who Loves Helping Families!

Medical Receptionist – Pediatric Practice

Locations: Chantilly & Reston, VA Position: Full-Time Medical Receptionist (Float between both offices as needed)

Schedule: Four 9.5-hour weekdays (6:45 AM – 5:00 PM) plus rotating half-day Saturdays (8:00 AM – 12:00 PM)

Every day in pediatrics is different—and every day is an opportunity to make a child and parent feel welcome. We're searching for a friendly, organized, multi-tasking and dependable Medical Receptionist who enjoys connecting with families, thrives in a busy environment, and takes pride in creating an exceptional patient experience from the moment someone walks through our doors. If you're someone who enjoys staying busy, solving problems, working with a supportive team, and making a real difference in your community, we'd love to meet you.

Why You'll Love Working Here

We're more than a pediatric practice—we're a team that values collaboration, kindness, and supporting one another.

What we offer:

• Four-day work week for better work-life balance
• Comprehensive health insurance
• 401(k) retirement plan
• Generous Paid Time Off (PTO)
• Paid holidays
• Supportive team environment
• Opportunities to learn and grow within a respected pediatric practice

Requirements

Requirements

What You'll Do

As one of the first people our families meet, you'll help create a positive experience for every patient visit.

Your day will include:

• Greeting patients and families with warmth, professionalism, and compassion
• Checking patients in and out while maintaining accuracy and efficiency
• Answering a high volume of incoming phone calls with confidence and excellent customer service
• Scheduling appointments using provider scheduling guidelines to maximize patient access
• Verifying insurance, updating patient demographics, and collecting copayments and balances
• Scanning and organizing medical records within our Electronic Health Record (EHR) system
• Supporting providers by ensuring patient information is complete before appointments
• Working closely with teammates to keep the office running smoothly during busy clinic days

What We\'r Looking For

Qualifications

• High school diploma or GED required (Associate degree preferred)
• At least one year of medical receptionist experience preferred
• Customer service experience preferred
• Experience using Electronic Medical Records (EMR) or Practice Management software strongly preferred

You'd Be a Great Fit If You...

• Enjoy helping children and families
• Stay calm and organized while juggling multiple priorities
• Communicate professionally with patients, parents, and coworkers
• Have excellent attention to detail and strong computer skills
• Work well independently while also being a dependable team player
• Are punctual, reliable, and committed to providing outstanding service
• Have familiarity with basic medical terminology and general office equipment

Join a Team That Makes a Difference

At our practice, every phone call answered and every family is welcomed.

If you're looking for a career where your work truly matters and your teammates appreciate what you bring each day, we'd love to hear from you.