Pediatric Provider Support Call Specialist

Children's Minnesota; Minnesota; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Employee benefits

Job summary

Children’s Minnesota in Minnesota is seeking a customer service professional to answer calls and provide accurate information about physicians, services, and programs.

You will work with internal teams to improve routing and responses, handle complex situations, and participate in staff training to support clinicians and patients.

The role emphasizes teamwork, strong communication, and a friendly telephone presence in a fast-paced healthcare environment.

Qualifications

• Two to three years of customer service experience.
• Strong basic computer and keyboarding skills.
• Excellent written, verbal and interpersonal communications.
• Knowledge of Microsoft Office and general computer software.

Responsibilities

• Answer telephone calls and provide personalized seamless service to physician callers.
• Respond to inquiries with expert knowledge of physicians, services, and programs.
• Collaborate with internal departments to draft best practices for routing and responding to physician callers.
• Prioritize complex and emergent situations and participate in staff training.

Skills

Customer service

Computer skills

Communication skills

Telephone etiquette

Teamwork

Problem solving

Process improvement

MS Office

Tools

Infinity

E-Centaurus

Cerner

AMiON

Job description

Children’s Minnesota in Minnesota is seeking a customer service professional to answer calls and provide accurate information about physicians, services, and programs.

You will work with internal teams to improve routing and responses, handle complex situations, and participate in staff training to support clinicians and patients.

The role emphasizes teamwork, strong communication, and a friendly telephone presence in a fast-paced healthcare environment.