Pediatric Patient Navigator, Cystic Fibrosis

Yale New Haven Health Services Corp.; New Haven (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Yale New Haven Children’s Hospital seeks a Patient Navigator to guide patients through the healthcare system, coordinating non-clinical aspects of care and connecting families with community resources. The role reports to the Manager, PSM/APSM and collaborates with nurses, physicians, and care coordinators to ensure timely access to services and culturally competent support.

Ideal candidates have solid communication skills, problem-solving abilities, and a background in human services.

Qualifications

• High School Diploma required.
• Associate's Degree preferred in Human Services field (Psychology, Public Health, Biology, Education, Social Work).
• A minimum of 1–2 years of healthcare experience is required.
• Knowledge of EPIC charting system preferred.

Responsibilities

• Coordinate appointments, testing, follow-up visits, and other non-clinical aspects of care.
• Work with the patient care team to ensure timely and culturally appropriate services.

Skills

Communication skills

Problem solving

Education

High School Diploma

Associate's Degree in Human Services

Tools

EPIC charting system

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

At Yale New Haven Children?s Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient?s specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Yale New Haven Children?s Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients. Patient Navigator, Patient-Centered Medical Home: Reports to the Manager, PSM/APSM and works in collaboration with Nurse Coordinators, physicians, staff and other healthcare professionals. The Patient Navigator guides patients through the healthcare system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost-effective manner. The Patient Navigator must be knowledgeable about community resources, including financial, educational, social and emotional support services available to patients. The Patient Navigator shall demonstrate cultural competency with respect to populations served and will track patients through completion of all diagnostic and treatment care plans to ensure timely receipt of care. The Patient Navigator is responsible for coordinating a wide range of care. Works closely with the patient care team and key collaboratives across YNHHS, NEMG staff, PM staff, hospital-based Care Coordinators and Community based resources. The patient care team may include home health and other hospitals/facilities outside the Yale New Haven Health System.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Role of Family Navigator
  • 1.1Coordinate appointments, testing, follow-up visits, and other non-clinical aspects of care.

Qualifications

EDUCATION

High School Diploma required. Associate's Degree preferred in Human Services field (Psychology, Public Health, Biology, Education, Social Work).

EXPERIENCE

A minimum of 1-2 years of experience in healthcare is required

ADDITIONAL INFORMATION

This role requires flexibility, patience, strong problem-solving abilities, and exceptional communication skills to effectively engage with patients, families, community resources, and healthcare providers.

Knowledge of EPIC charting system preferred.