Pediatric Care Navigator & Nurse Advisor

Yale New Haven Health Services Corp.; New Haven (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Yale New Haven Health Services Corp. (YNHHS) CARE Center Nurse Advisor coordinates complex patient referrals and transitions of care from hospital or ED settings.

The role ensures timely referrals to designated specialty clinics and collaborates with Yale Medicine CARE Center and YNHH leadership to improve patient access and program performance. The position focuses on operational metrics, performance improvement, and effective patient advocacy within a multidisciplinary team, contributing to

Qualifications

• Three (3) to five (5) years experience in acute or ambulatory care.

Responsibilities

• Supports scheduling patient appointments and referrals; acts as clinical leader and patient resource for the Yale CARE Center.
• Serves as clinical liaison between patients, families, referring providers, specialty teams and community for timely access to appointments.
• Collaborates with specialty providers to address gaps in care and intervenes as appropriate.
• Monitors KPI metrics and engages in performance improvement activities related to transitions of care and patient access.
• Coordinates multiple appointments, including specialty visits, testing, procedures, and sequencing to meet patient needs.
• Supports transitions of care; monitors daily discharge reports to identify follow-up needs for Yale Medicine patients.

Education

Bachelor's Degree in Nursing

Master's degree in Nursing or Healthcare

Job description

Yale New Haven Health Services Corp. (YNHHS) CARE Center Nurse Advisor coordinates complex patient referrals and transitions of care from hospital or ED settings.

The role ensures timely referrals to designated specialty clinics and collaborates with Yale Medicine CARE Center and YNHH leadership to improve patient access and program performance. The position focuses on operational metrics, performance improvement, and effective patient advocacy within a multidisciplinary team, contributing to