Pediatric Patient Care Coordinator — Flexible Hours

beBright; Lincoln (NE); On-site; USD 32,000 - 52,000; Full time

Job summary

Lincoln Pediatric Dentistry is seeking a Patient Care Coordinator for a full-time front desk role. You will welcome patients, answer calls and emails, and schedule appointments while coordinating with the dentist’s schedule and confirming insurance details.

Responsibilities include handling payments, communicating treatment costs, and ensuring a smooth patient experience in a fast-paced, friendly environment. E-Verify participation and equal opportunity employment are noted in the posting.

Qualifications

• Proven experience in a customer service or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes is beneficial.
• Ability to multitask, stay organized, and work in a fast-paced environment.

Responsibilities

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
• Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.
• Coordinate and manage the dental appointment calendar to optimize the daily schedule.
• Verify and update patient insurance information.
• Collect and process payments for services rendered.
• Provide patients with information on treatment costs, insurance coverage, and payment options.
• Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
• Maintain a clean and organized reception area.
• Address patient concerns and complaints professionally and promptly.

Skills

Customer service

Communication

Healthcare experience

Multitasking

Dental terminology

Job description

Lincoln Pediatric Dentistry is seeking a Patient Care Coordinator for a full-time front desk role. You will welcome patients, answer calls and emails, and schedule appointments while coordinating with the dentist’s schedule and confirming insurance details.

Responsibilities include handling payments, communicating treatment costs, and ensuring a smooth patient experience in a fast-paced, friendly environment. E-Verify participation and equal opportunity employment are noted in the posting.