Pediatric Medical Assistant: Special Procedures Team

Duke University; Durham (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Duke University Health System is hiring for a Clinical Support role in the Special Procedures Unit at Durham, NC. The position focuses on assisting with pediatric procedures, patient history, vitals, and coordination of examinations under anesthesia.

Ideal candidates have CMA ladder certification, BLS, and strong customer service skills to support a busy pediatric clinic. This role requires teamwork and adherence to safety and sterile techniques.

Qualifications

• Graduation from an accredited Medical Assistant program strongly preferred; high school diploma required.
• Levels II-IV CMA ladder experience requirements apply; clinical CMA experience preferred.
• Certification by AAMA, AMT, NHA-CCMA, NCMA, or ARMA required.
• Basic Life Support (BLS) certification required.
• Demonstrated customer service skills and ability to work with patients and staff.

Responsibilities

• Function as an integral member of the interdisciplinary healthcare team in providing direct patient care.
• Perform routine administrative and patient care supportive duties that assist medical and nursing staff in the examination and treatment of patients and ensure the clinic operates efficiently.
• Take medical histories, record vital signs, explain treatment procedures to patients, and prepare patients for examinations and procedures.
• Assist with examinations and procedures, collect and prepare laboratory specimens, perform basic laboratory testing, obtain electrocardiograms, remove sutures and staples, change dressings, provide patient and family education, and document care in the medical record.
• Process instruments, perform high-level disinfection and sterilization activities, dispose of contaminated supplies, administer medications as directed, and support prescription and refill workflows.
• Schedule appointments, arrive and check out patients in MaestroCare, coordinate referrals, admissions, and laboratory services, and maintain patient records.
• Support billing, copay collection, insurance documentation, correspondence, and supply management activities.
• Serve as a liaison for clinic quality and regulatory initiatives and participate in clinic committees as requested.

Skills

Teamwork

Patient care

Medical terminology

Typing

Communication

Age-specific care

Education

High school diploma or GED

Certified Medical Assistant (CMA) certification

CMA ladder program knowledge

BLS certification

Job description

Duke University Health System is hiring for a Clinical Support role in the Special Procedures Unit at Durham, NC. The position focuses on assisting with pediatric procedures, patient history, vitals, and coordination of examinations under anesthesia.

Ideal candidates have CMA ladder certification, BLS, and strong customer service skills to support a busy pediatric clinic. This role requires teamwork and adherence to safety and sterile techniques.