PEDIATRIC FRONT OFFICE REPRESENTATIVE

North Austin Pediatrics, P.A.; Austin (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short term disability insurance

401k

Paid benefit time, vacation and sick

Job summary

North Austin Pediatrics, a family-friendly pediatric practice in Austin, TX, seeks a full-time Front Office Patient Services Representative for the North Austin office at 12201 Renfert Way, Suite 110, Austin, 78758. The position emphasizes a welcoming front desk presence, accurate patient data collection, and coordination of appointments and insurance verification.

The ideal candidate provides excellent customer service, can relate to children, and has strong communication and organizational

Qualifications

• Excellent communication skills (written, verbal, interpersonal)
• Ability to relate to children
• Strong time-management and organizational skills
• Empathetic, friendly demeanor and customer-service oriented

Responsibilities

• Greet patients upon arrival and present a welcoming first impression
• Perform check-in and check-out procedures
• Route parents' inquiries/triage calls to nurses with patient charts
• Schedule all patient appointments (new and follow-up)
• Obtain and update patient demographics and insurance information
• Verify patients' insurance benefits on visits
• Maintain front desk and waiting area cleanliness and organization
• Perform additional administrative duties as needed

Job description

Description

North Austin Pediatrics is seeking a full-time Front Office Patient Services Representative to join our North Austin office location at 12201 Renfert Way, Suite 110, in Austin, 78758. We hope that you will embrace our mission to provide a personal approach to our patients while delivering the high-quality care that we are known for. Are you an empathetic and friendly person who is passionate about health and wellness? Do you enjoy creating a welcoming atmosphere for your clients? You might be just the person we are looking for!

Since 1997 we pride ourselves on offering a caring, personalized approach while being committed to the highest quality of care that makes the office a welcoming environment for everyone. We have been passionate about serving the Austin area with offices in North Austin, Cedar Park, and Leander.

Core Duties:

• Greet all patients upon arrival in a professional matter and present helpful first impression for the practice
• Perform check in, check out medical office procedures
• Route parents’ medical inquiries/triage calls to nurses, with corresponding patient charts
• Schedule all patient appointments for the office, both new and follow up
• Obtain patient information and update established patient demographics and insurance information
• Verify patients’ insurance benefits on all visits
• Maintaining the front desk office area and waiting room are clean and organized
• Additional administrative duties

Soft Skills:

• Ability to employ tact, diplomacy, and compassion in addressing issues and patient needs is required
• Excellent communication skills - written, verbal, and interpersonal--are required
• Ability to relate to children
• Must possess excellent time management skills
• Well Organized and punctual

Hours:

• Full-Time
• Monday thru Friday shifts from 7:40am -5pm, with one Saturday morning shift every 4-6 weeks

Benefits:

• Health, Dental, & Vision insurance
• Short term disability insurance
• 401k
• Paid benefit time, vacation and sick

This job ad is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. North Austin Pediatrics is an equal opportunity employer.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Please visit our website at www.northaustinpediatrics.com to learn more about the work that we do!

Requirements

The ideal candidate will work within a front office position as the first-line of customer service in a medical office. The candidate will often be referred to as the ‘face of the practice’. The Front Office Patient Services Representative greets the patient and will provide the clerical and financial services during the patient’s visit. The Front Office Patient Services Representative candidate must be organized, detail oriented, and able to multi-task in this busy office setting. At least one-year previous medical office experience is preferred for this position. Candidate must also have great customer skills, be a team player, and the ability to relate well to children. The shift availability for this role at the Leander office is Monday thru Friday shifts from 7:40am -5pm, with one Saturday morning shift every 4-6 weeks.