Pediatric Enrollment & Care Experience Specialist

Cortica; San Diego (CA); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental insurance

401K with company match

Paid holidays

Tuition reimbursement

Employee referral bonus

Descripción de la vacante

Cortica is seeking an Enrollment Specialist to join our multi-disciplinary team in California. You will guide families through the enrollment process, collect documentation, and coordinate scheduling for evaluations and care plan meetings.

You will maintain accurate records in Salesforce/Athena and provide prompt, compassionate service. The role emphasizes a positive, patient-centered experience, strong communication, and collaboration with scheduling and clinical staff.

Formación

• Bachelor’s degree preferred.
• Strong verbal and written communication skills.
• Customer service experience, preferably over the phone.
• Residence in CA or listed states is required.

Responsabilidades

• Serve as primary interface for incoming patient inquiries and guide families through enrollment with a positive, patient-centered experience.
• Assist with documentation collection and ensure timely processing of enrollment materials.
• Schedule initial medical evaluations and care plan meetings across multiple disciplines to shorten enrollment cycles.
• Maintain and update systems of record (e.g., Salesforce, Athena) accurately.
• Support enrollment team by responding to requests and providing knowledge resources.
• Demonstrate excellent patient relations via phone and email, maintaining a warm, caring approach.
• Collaborate with scheduling team to coordinate services and understand overall workflow.
• Handle inquiries promptly and meet established service level agreements.
• Be flexible with work hours to meet department needs.
• Oversee clerical procedures requiring independent judgment and initiative.

Conocimientos

Verbal communication

Written communication

Customer service experience

Educación

Bachelor’s degree preferred

Herramientas

Microsoft Word

Excel

Internet applications

Descripción del empleo

Cortica is seeking an Enrollment Specialist to join our multi-disciplinary team in California. You will guide families through the enrollment process, collect documentation, and coordinate scheduling for evaluations and care plan meetings.

You will maintain accurate records in Salesforce/Athena and provide prompt, compassionate service. The role emphasizes a positive, patient-centered experience, strong communication, and collaboration with scheduling and clinical staff.