Pediatric Dentistry Ops Leader — Patient Experience

D4C Dental; Greenville (SC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus opportunities

Job summary

Ashby Park Pediatric Dentistry - Greenville is seeking an Operations Manager to lead daily operations, enhance patient experiences, and drive practice performance. The role oversees front and back office teams, implements efficient systems, and partners with HR and finance to achieve service, access, and growth goals.

Ideal candidates bring dental clinic management experience, strong communication and leadership skills, and a track record of coaching staff and improving customer service metrics.

Qualifications

• Progressive leadership and functional practice management experience.
• Excellent communication, problem solving and leadership skills.
• Experience leading a team, mentoring and coaching subordinates.
• Strong management/customer service management and leadership skills a plus.

Responsibilities

• Manages office staff, provides problem-solving, decision making, planning, delegation, and conflict management when needed.
• Build and maintain a positive office culture.
• In coordination with RDO and Human Resources, select and orientate office staff.
• Evaluate staff performance and submit performance reviews, Ensure 100% of staff complete required learning modules on time.
• Conduct practice staff meetings on a regular basis.
• Works with employees to facilitate complaints/concerns and resolve as needed.
• Responsible for onboarding and training for new employees.
• Implement office policies which establish best approaches which result in achievement of performance goals, including patient satisfaction, access, employee engagement, provider engagement, financial performance and successful growth.
• Meets or exceeds annual NPS targets through implementation and sets action plans as needed.
• Provide needed information to other departments, (i.e. Human Resources, Marketing, Finance, etc.) to support compliance with established policies.
• Ensure that needed information and documentation is provided to support revenue cycle activities.
• Act as an interdepartmental liaison between the practice and other departments and entities.
• Responsible for reporting any safety-related incident in a timely fashion, including workers comp, through the appropriate tool; attends all safety-related training programs; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
• Monitors and ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
• Completes all company mandatory modules and required job-specific training in the specified time frame.

Skills

Leadership

Practice management

Team leadership

Staff coaching

Education

Dental clinical experience

Dental management experience

Job description

Ashby Park Pediatric Dentistry - Greenville is seeking an Operations Manager to lead daily operations, enhance patient experiences, and drive practice performance. The role oversees front and back office teams, implements efficient systems, and partners with HR and finance to achieve service, access, and growth goals.

Ideal candidates bring dental clinic management experience, strong communication and leadership skills, and a track record of coaching staff and improving customer service metrics.