Pediatric Care Coordination Supervisor

Jewish Board of Family and Children's Services; Harlem (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

The Social Work Supervisor at Jewish Board of Family and Children's Services oversees care coordination for children with chronic medical or behavioral conditions, and provides hands-on support to families in Harlem and surrounding areas.

The role involves converting cases from Outreach to Enrollment, managing a small high-risk caseload, completing needs assessments, and coordinating services with internal teams, providers, and community partners, with some evening availability.

Qualifications

• Licensure in a behavioral health field (LMSW/LCSW/LMHC/LMFT/LCAT).
• Minimum three years of related experience with children.
• Valid driver’s license and NYS ID required.
• Fluency in a second language preferred.

Responsibilities

• Provides regularly scheduled weekly supervision to care management staff in Staten Island, and Harlem as needed.
• Provides administrative oversight to ensure compliance with TJB, DOH, and CBC standards.
• Monitors service provision, referrals, and census data to maintain program effectiveness.
• Manages billing processes, utilizing both electronic and manual systems, to ensure accuracy and timeliness of documentation and assessment completion.
• Oversees and completes outreach, enrollments, discharge processes, and decisions in alignment with program protocols.
• Manages caseload of high‑risk cases to ensure that appropriate continuity of care is provided.
• Ensures follow‑up on quality assurance activities including corrective action, client satisfaction surveys, and audits.
• Monitors and addresses high‑risk incidents promptly in accordance with organizational policies.
• Conducts community outreach, fostering strong linkage relationships with service providers.
• Participates in network/coalition meetings. Covers for the Director in his/her absence.

Skills

Communication skills

Customer service

Team collaboration

Education

LMSW/LCSW/LMHC/LMFT/LCAT licensure

Tools

Microsoft Office

Electronic Health Records

Job description

The Social Work Supervisor at Jewish Board of Family and Children's Services oversees care coordination for children with chronic medical or behavioral conditions, and provides hands-on support to families in Harlem and surrounding areas.

The role involves converting cases from Outreach to Enrollment, managing a small high-risk caseload, completing needs assessments, and coordinating services with internal teams, providers, and community partners, with some evening availability.