Peak Time Teller: Junction Road

UW Credit Union; Madison (WI); On-site; USD 23,298 - 33,182; Part time

Benefits offered by this job

Paid time off

Caregiver Leave

New Child Leave

Volunteer time

Paid holidays

Employee groups

401k match

Annual bonus

EAP

Job summary

UW Credit Union's Junction Road branch in Madison is seeking a Part-Time Peak Time Teller. Be the friendly face delivering member service and handling transactions with accuracy and enthusiasm.

Schedule: Mon/Wed/Thu 11:30am–2:30pm, plus 9 Saturdays per quarter 8:30am–1:30pm. Starting hourly rate of USD 20.50 with pro‑rated PTO, holidays, and benefits for part‑time employees. A friendly, professional team and growth opportunities are available.

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience.
• Ability to work with customers of all ages and backgrounds.
• Excellent interpersonal and professional skills.
• Team player that can confidently jump in where and when you are needed.
• Ability to work in an autonomous environment.

Responsibilities

• Be the face of UW Credit Union by providing front‑facing member service at the Junction Road branch location
• Achieve balanced scorecard results in alignment with Members for Life Sales & Service Philosophy
• Maintain a high degree of knowledge in all UW Credit Union products and services
• Ensure all members requests are processed accurately and efficiently
• Adhere to UW Credit Union’s Cash Management policies and procedures
• Research all teller transactions when potential errors are identified, and communicate with affected members
• Identify opportunities to deepen member relationships through building rapport, uncovering needs, making recommendations, & submitting referrals
• Consistently seek out opportunities to exceed member expectations

Skills

Customer service

Attention to detail

Team player

Communication

Education

High School Diploma or equivalent

Job description

Peak Time Teller: Junction Road

Looking for a part‑time job where you can come to work each day excited about what you do? UW Credit Union’s Junction Road branch is hiring a Peak‑Time Teller and we want YOU to apply!

As a Part‑Time Teller, you will play a vital role at your branch, for both your teammates and UW Credit Union’s members. Your job is to make a positive impact on members’ lives by accurately and enthusiastically performing a variety of transactions to meet their needs. If you enjoy problem solving, are eager to learn, and love working with people, this is the job for you!

Location: Madison. FTE: .41. Schedule: Monday, Wednesday, Thursday 11:30am – 2:30pm plus 9 Saturdays per quarter 8:30am – 1:30pm. Salary Grade: 5. Minimum rate: USD $20.50/Hr.

Responsibilities

• Be the face of UW Credit Union by providing front‑facing member service at the Junction Road branch location
• Achieve balanced scorecard results in alignment with Members for Life Sales & Service Philosophy
• Maintain a high degree of knowledge in all UW Credit Union products and services
• Ensure all members requests are processed accurately and efficiently
• Adhere to UW Credit Union’s Cash Management policies and procedures
• Research all teller transactions when potential errors are identified, and communicate with affected members
• Identify opportunities to deepen member relationships through building rapport, uncovering needs, making recommendations, & submitting referrals
• Consistently seek out opportunities to exceed member expectations

Qualifications

• High School Diploma or equivalent
• 1 year of customer service experience
• Demonstrates ability to work with customers of all ages and backgrounds
• Excellent interpersonal and professional skills
• Team player that can confidently jump in where and when you are needed
• Ability to work in an autonomous environment

Benefits and Requirements

• Peak/Part time employees earn paid time‑off (pro‑rated based on hours worked)
• 2 weeks paid Caregiver Leave (pro‑rated based on hours worked)
• 2.5 weeks paid New Child Leave (pro‑rated based on hours worked)
• 16 hours paid volunteer time annually
• Paid holidays (if normal work schedule falls on a recognized holiday)
• Personal development and peer connections through Employee Community Groups
• 401k option with company match of up to 5%, plus approximately 4% discretionary match
• Annual variable bonus reward
• Employee Assistance Program
• And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.