PCNA/Clinical Administrative Assistant

University Hospitals Pain Management; Conneaut (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

University Hospitals Pain Management is seeking a dedicated PCNA/administrative support to assist the RN, perform basic patient care, and help maintain efficient unit operations.

This role involves compassionate patient interactions, adherence to safety and PHI policies, and collaboration with the care team to ensure quality outcomes. You may also assist with billing and training new staff as part of daily responsibilities.

Qualifications

• Performs basic patient care tasks as delegated by the RN.
• Maintains PHI security and complies with required training.
• Assists with billing functions as needed.
• Onboards and trains new team members.

Responsibilities

• Perform basic patient care tasks as delegated by the RN and assist in the plan of care.
• Provide compassionate interactions with patients, families, and peers.
• Follow evidence-based guidelines to promote positive patient outcomes.
• Ensure a safe environment in patient rooms and on the unit.
• Assist with stocking and ordering supplies for patient care.
• Support unit communication and operations, and assist with onboarding.

Skills

Basic patient care

Compassionate care

PHI compliance

Supply stocking & ordering

Unit communication

Onboarding new team members

Tools

EKG equipment

Wheelchair

Patient care equipment

Job description

A Brief Overview

Completes patient care activities & provides clerical support as delegated by the RN. May perform PCNA and/or administrative assistant during a shift as needed. Perform duties including, but not limited to: ADLs, vital signs, I & O, 12-lead ECG, bladder scan, hygiene, and venipuncture (where applicable). Familiarity with using: Wheelchair, EKG equipment, patient assistive devices, and patient care equipment specific to assigned population. Conducts chart audits as directed by the nurse manager. Assists with patient data collection and reporting. Assists with billing functions as needed. Maintains the patient record (in written and/or electronic format). Orders supplies for the department as directed by the nurse manager. Facilitates communication and efficient unit operations. Orients newly hired PCNAs and/or administrative assistants. Within the administrative assistant role, provides clinical, reception, communication, and guest relations support using verbal, electronic, and written techniques to maintain the operations of the assigned area.

What You Will Do

• Performs basic patient care tasks as delegated by the RN and assists, under the direction of the RN, in the implementation of the established plan of care.
• Compassionate in all interactions with patients, families, and peers.
• Follows established evidence-based prevention guidelines to promote positive patient outcomes.
• Provides a safe environment in patient rooms and on unit.
• Facilitates stocking and ordering of supplies for patient care.
• Assists with unit communication and facilitates unit operations.
• Acts as a key resource for onboarding and training new team members.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.