PC Support Technician

Saic; Tampa (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

SAIC is seeking a PC Support Technician in Tampa, FL to provide second-tier support for the Army Corps of Engineers. This role involves troubleshooting hardware and software issues, ensuring high-level technical support, and maintaining user satisfaction. Ideal candidates should have relevant certifications and experience in IT support, particularly with Windows and Office applications. Join a leading technology integrator focused on innovation and excellence.

Qualifications

• 3 years experience or 2 years with no degree.
• Current DoD 8570 IA Baseline Certification required.

Responsibilities

• Provide second-tier support for PC, server, and hardware.
• Install and test PCs, printers, and peripherals.
• Troubleshoot and resolve incidents for users.

Skills

Windows 10

MS Office 2013

Analytical Skills

Communication

Education

Associate's degree

Tools

Remedy

Job description

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SAIC is hiring a PC Support Technician in Tampa, FL to support the Army Corp of Engineers.
About the Program: The Army Corps of Engineers – Revolutionary Information Technology Services (RITS) program, provides a modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).

About the Position:

This position will support the US Army Corps of Engineers RITS Program. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise.

Primary Responsibilities:

• Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
• Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

Qualifications

Required Education and Experience:

• Associate's degree with three (3) years of experience; two (2) years of experience will be accepted in lieu of a degree.

Required Certificates:

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).
• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Required Skills:

• Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
• Experience supporting Windows 10, and MS Office 2013.
• Experience using Remedy or a similar ticketing system.
• Strong analytical and follow through skills.
  Strong verbal and written communications skills.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
• Ability to work well independently on defined tasks.
• Ability to work well as part of a team.

Required Clearance:

• Interim Secret Clearance required prior to start and must be able to obtain a Secret Security Clearance.

Desired Requirements:

• Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
  Prior USACE/ACE-IT experience.
• Experience working in a DoD environment.
• Experience supporting Office 365.

Job Description

Description

SAIC is hiring a PC Support Technician in Tampa, FL to support the Army Corp of Engineers.
About the Program: The Army Corps of Engineers – Revolutionary Information Technology Services (RITS) program, provides a modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).

About the Position:

This position will support the US Army Corps of Engineers RITS Program. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first-tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise.

Primary Responsibilities:

• Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
• Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

Qualifications

Required Education and Experience:

• Associate's degree with three (3) years of experience; two (2) years of experience will be accepted in lieu of a degree.

Required Certificates:

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).
• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Required Skills:

• Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
• Experience supporting Windows 10, and MS Office 2013.
• Experience using Remedy or a similar ticketing system.
• Strong analytical and follow through skills.
  Strong verbal and written communications skills.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
• Ability to work well independently on defined tasks.
• Ability to work well as part of a team.

Required Clearance:

• Interim Secret Clearance required prior to start and must be able to obtain a Secret Security Clearance.

Desired Requirements:

• Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
  Prior USACE/ACE-IT experience.
• Experience working in a DoD environment.
• Experience supporting Office 365.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Overview

SAIC is a premier Fortune 500 technology integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.4 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom.

Please apply through the internal career site here >

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