PC Program Officer, Groups and Gaps Services Specialty - 2025866

World Relief; Towson (MD); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive benefits package

Employee discount program

Well-being program

Job summary

World Relief seeks an experienced MHPSS program officer to lead group facilitation and gaps services for vulnerable refugees, ensuring robust PC documentation and compliance.

The role partners with senior staff to train field teams, monitor program quality, and promote compassionate, self-sufficiency–oriented services across the U.S. network. Travel up to 10% may be required.

Qualifications

• Bachelor’s degree in human services or MSW ( required ).
• 1 year of refugee resettlement experience or equivalent.
• 2 years experience as case manager or group facilitator.
• Proficiency in Microsoft applications (Teams, Excel, Word) and Asana.

Responsibilities

• Serve as program expert using PC funding for groups and gaps services.
• Develop guidance resources for PC Group Services and Gaps grant implementation.
• Train field staff on best practices for PC groups and extended cultural orientation.
• Organize Groups Community of Practice and TA trainings for PC Gaps.
• Maintain compliance across field offices and provide technical assistance.

Skills

Microsoft Office

Asana

Team collaboration

Education

Bachelor’s degree in human services or MSW

Master's degree in social work

Tools

Microsoft Teams

Excel

Word

Job description

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war‑torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

POSITION SUMMARY:

World Relief seeks an individual experienced in Mental Health and Psychosocial Support (MHPSS) group programming for especially vulnerable refugees who is passionate about expanding best practices across the network. The individual must also have experience in implementing PC Gaps locally and conducting internal audits to ensure proper PC documentation. The PC Program Officer for Groups and Gaps Services will serve as a subject matter expert, monitoring offices for compliance within the PC program and supporting training efforts to equip field staff to deliver effective, compassionate, self‑sufficiency‑oriented services to refugees. A successful candidate will be able to work collaboratively with the field and within the MHPSS technical assistance team. They must be detail and excellence oriented. They will combine technical expertise in MHPSS group facilitation and gaps program implementation with strong communication and organizational skills to ensure high‑quality programming across World Relief’s U.S. network.

ROLE & RESPONSIBILITIES:

• Program Officer Specialty Area Responsibilities
• Serve as the program expert in using PC funding to support groups and gaps service tracks, ensuring compliance with grant requirements in assessment, service provision, progress tracking, and reporting.
• Develop guidance resources for the PC Group Services Track and Gaps Services grant implementation.
• Collaborate with the Director of Mental Health and Psychosocial Support and the Associate Director of Preferred Communities to identify and train on best practices for PC groups and extended cultural orientation workshops and other gap services built out with PC funds to meet local resettlement need.
• Maintain a thorough understanding of curricula and formats promoted through MHPSS service line (e.g., First Aid Arts, Amal, Hope Groups).
• Organize and facilitate the Groups Community of Practice and technical assistance training for PC Gaps enrollment and service tracking.
• Support a Portfolio of Field Offices
• Ensure overall program compliance for an assigned portfolio of field and subrecipient offices through monitoring, consultation, and technical assistance.
• Build familiarity and rapport with local staff to strengthen collaboration.
• Provide onboarding support for new managers and PC‑funded staff.
• Conduct annual PC Site Profile reviews for all PC‑funded staff.
• Host quarterly check‑ins with managers to promote accountability, self‑audit completion, and awareness of home office guidance.
• Maintain home office administrative records for assigned portfolio offices.
• Conduct PC monitoring visits to field offices and follow‑up desk audits.
• Collaborate with fellow Program Officers to meet network‑wide programmatic needs.
• Overall PC Grant and MHPSS Service Line Responsibilities
• Collaborate with Education Service Line staff to ensure English language learning and adult education principles are integrated into MHPSS group programming.
• Participate in additional Communities of Practice and cross‑departmental meetings within the refugee resettlement community to stay informed of holistic support approaches.
• Contribute to case file form creation and revision.
• Coordinate with the MHPSS Training Officer to promote case management tools and resources.
• Contribute to semiannual reporting.
• Participate in up to 10% travel for site visits and training facilitation. Any other duties as assigned.

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• At least 1 year of experience in refugee resettlement work, with familiarity in refugee resettlement terminology and concepts
• Experience in a grant‑compliance context
• At least 2 years' experience as a case manager and/or groups facilitator
• Bachelor’s degree in a human services field or MSW from an accredited school of social work
• Proficiency in Microsoft applications (Teams, Excel, Word) and Asana

PREFERRED QUALIFICATIONS:

• Experience working for World Relief and familiarity with its systems
• Experience with the Preferred Communities (PC) program at the field level
• Experience leading group or classroom settings with newly arrived populations
• Master's degree in social work

$65,000 - $65,000 a year

World Relief offers a competitive benefits package and employee discount program for full‑time employees.

World Relief is honored to be recognized with the Gold‑level Cigna Healthy Workforce Designation for exceeding the core components of our well‑being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.