PC Network Support Technician 1 / 2

Northrop Grumman; Palmdale (CA); On-site; USD 43,000 - 86,000; Full time

Benefits offered by this job

9/80 Work Schedule

Great Benefits

Job summary

Northrop Grumman in Palmdale, CA is seeking a PC Network Support Technician 1/2 to support information system lifecycle activities on-site. The role requires daily hands-on work with workstations, hardware, software, and network components in a classified environment.

Candidates should have a High School diploma or equivalent, a DOD 8570 security certification, ability to obtain Top Secret clearance, and experience with Windows desktops, Office suites, and remote deployment.

Qualifications

• High School diploma or equivalent and 2 years related experience; DOD 8570 cert required.
• Ability to obtain a U.S. Government Top Secret clearance prior to start.
• Experience with Windows desktop OS, Office suites, and remote deployment methods.
• Desire to work on-site at Palmdale, CA in a classified environment.

Responsibilities

• Create and manage tickets for all support incidents with timely updates.
• Relocate workstations and equipment between campus buildings with minimal disruption.
• Provide basic diagnostics, isolate problems, and document root causes.
• Assist with security paperwork and maintain asset inventory records.
• Operate as part of IT service desk and perform routine deployments and troubleshooting.

Skills

DOD 8570 certification

Top Secret clearance

Windows OS

Office Suites

Remote deployment

ServiceNow/JIRA experience

Active Directory

Security practices

Education

High School diploma or equivalent

Associate’s degree or greater in IT related field

Tools

SCCM

PowerShell

VMware VDI

Thin clients

Job description

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Top Secret

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 1 / 2 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Palmdale, CA location.

Note

Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options.

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Under supervision, performs the following tasks as assigned.
• Creates and manages tickets for all support incidents, reviewing trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.
• Performs relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.
• Provide basic diagnostics, identified, isolates and analyzes problems utilizing historical records.
• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures
• Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
• Possess a technical understanding of service desk and IT Operations fundamentals
• Participates in new installations, testing and special projects as needed.
• Spend portions of the day away from the desk supporting users and moving equipment.
• Raises issues that require senior level attention or involvement.
• Perform basic Service Desk functions such as answer phone calls and emails to provide direct user assistance.
• Lifts and moves equipment up to 50 pounds.

Basic Qualifications For Level 1

• High School diploma or equivalent.
• Must have a DOD 8570 security certification (examples: Security+ CE or greater).
• Candidates must have the ability to obtain a U.S. Government Top Secret level security clearance prior to start.
• Candidates must have the ability to obtain, and maintain, access to Special Programs prior to start and as a condition of continued employment.
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.

Basic Qualifications For Level 2

• High School diploma or equivalent and 2 years additional education and/or related experience.
• Must have a DOD 8570 security certification (examples: Security+ CE or greater).
• Candidates must have the ability to obtain a U.S. Government Top Secret level security clearance prior to start.
• Candidates must have the ability to obtain, and maintain, access to Special Programs prior to start and as a condition of continued employment.
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.

Preferred Qualifications

• Associate’s degree or greater in IT related field
• 2 years of experience with IT related hardware in a classified environment.
• Current HW and/or SW Vendor Certifications.
• Active TS/SCI, SAP/SAR access, or Polygraph.
• Security+ CE certification.
• Experience in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell.
• Experience supporting VMware VDI (Virtual Desktop Infrastructure) with thin clients.
• Operating System Cross-platform awareness (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience with ticketing systems (ServiceNow, JIRA).

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!

Primary Level Salary Range: $43,400.00 - $72,300.00

Secondary Level Salary Range: $51,400.00 - $85,600.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.