PC Network Support Technician 1 / 2

0090 CORP-Corporate Office; United States; On-site; USD 43,000 - 86,000; Full time

Benefits offered by this job

9/80 work schedule

Great benefits/healthcare

401k matching

Job summary

Northrop Grumman is seeking a PC Network Support Technician 1/2 to support information system lifecycle activities on-site at our Palmdale, CA location. The role requires Top Secret clearance and DoD 8570 certification, with responsibilities including ticket handling, workstation moves, and basic diagnostics.

The position offers a strong benefits package, a 9/80 work schedule, and opportunities to work in a secure environment supporting Mission programs. Some travel may be required.

Qualifications

• High School diploma or equivalent.
• Must hold a DoD 8570 security certification (Security+ CE or greater).
• Ability to obtain U.S. Government Top Secret clearance prior to start.
• Experience with Microsoft Windows Desktop OS, Office suites, and remote deployment.

Responsibilities

• Provide Tier 1 PC/IT support and ticket management.
• Relocate workstations and configure equipment with minimal disruption.
• Assist with security paperwork and maintain asset inventory.
• Collaborate with Security to resolve classified data incidents.
• Support onsite operations at Palmdale, CA, with occasional travel as needed.

Skills

Windows OS

MS Office

Remote deployment

Top Secret clearance

TS/SCI access

SAP/SAR access

Polygraph

Education

Security+ CE

HS diploma or equivalent

Tools

Ticketing systems (ServiceNow/JIRA)

Active Directory

Job description

Relocation and Clearance

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Top Secret TRAVEL: Yes, 10% of the Time

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 1 / 2 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Palmdale, CA location. Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options.

Responsibilities

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Under supervision, performs the following tasks as assigned.
• Creates and manages tickets for all support incidents, reviewing trouble ticket queue, ensuring timely updates, accurate documentation, and compliance to resolve tickets within established guidelines.
• Performs relocation of workstations and associated equipment for individual users or teams between campus buildings, installing and configuring equipment so operations resume with minimal disruption.
• Provide basic diagnostics, identified, isolates and analyzes problems utilizing historical records.
• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures.
• Assist with paperwork and tasks to meet security requirements, adhering to all security regulations for installing, maintaining, and retiring PCs as related to hardware/software, and collaborates with Security to resolve classified data spillage incidents.
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired.
• Possess a technical understanding of service desk and IT Operations fundamentals.
• Participates in new installations, testing and special projects as needed.
• Spend portions of the day away from the desk supporting users and moving equipment.
• Raises issues that require senior level attention or involvement.
• Perform basic Service Desk functions such as answer phone calls and emails to provide direct user assistance.
• Lifts and moves equipment up to 50 pounds.

Basic Qualifications for Level 1

• High School diploma or equivalent.
• Must have a DOD 8570 security certification (examples: Security+ CE or greater).
• Candidates must have the ability to obtain a U.S. Government Top Secret level security clearance prior to start.
• Candidates must have the ability to obtain, and maintain, access to Special Programs prior to start and as a condition of continued employment.
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.

Basic Qualifications for Level 2

• High School diploma or equivalent and 2 years additional education and/or related experience.
• Must have a DOD 8570 security certification (examples: Security+ CE or greater).
• Candidates must have the ability to obtain a U.S. Government Top Secret level security clearance prior to start.
• Candidates must have the ability to obtain, and maintain, access to Special Programs prior to start and as a condition of continued employment.
• Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.

Preferred Qualifications

• Associate’s degree or greater in IT related field
• 2 years of experience with IT related hardware in a classified environment.
• Current HW and/or SW Vendor Certifications.
• Active TS/SCI, SAP/SAR access, or Polygraph.
• Security+ CE certification.
• Experience in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell.
• Experience supporting VMware VDI (Virtual Desktop Infrastructure) with thin clients.
• Operating System Cross-platform awareness (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience with ticketing systems (ServiceNow, JIRA).

Benefits and Compensation

• We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment.
• At Northrop Grumman, we are on the cutting edge of innovation.
• Our diverse portfolio of programs means there are endless paths to cultivate your career.
• We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program.
• Primary Level Salary Range: $43,400.00 - $72,300.00
• Secondary Level Salary Range: $51,400.00 - $85,600.00
• The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
• Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
• Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.