PC Associate II/Scheduler-Physicians

Prism Data Consulting; United States; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Opportunity for career advancement

Collaborative work environment

Impact on patient experiences

Job summary

A healthcare services organization is looking for a front-line Patient Connection Center support professional. This role involves answering incoming calls, resolving patient inquiries, and scheduling encounters with healthcare providers. Candidates should have a High School Diploma or GED and at least one year of customer-facing experience. Preferred qualifications include experience in a call center or healthcare settings. Join us to make a positive impact on patient experiences with a supportive team environment.

Qualifications

• Minimum of 1 year of related customer‑facing experience.
• Experience in a call center, patient scheduling, or physician front office is preferred.

Responsibilities

• Serve as front‑line support for the Patient Connection Center, answering incoming calls.
• Provide First Call Resolution to address appropriate courses of action for patient inquiries.
• Pre‑register and schedule patient encounters for provider services.
• Utilize excellent customer service standards to enhance patient satisfaction.
• Assist in coordinating patient experiences with healthcare providers.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Education

High School Diploma or GED

Job description

Prism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. We are not a staffing firm or agency. Prism does not hire for these roles—we analyze and verify them from employers seeking data expertise.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on patient experiences
• Engaging role as a front-line support for patient connections
• Work in a reputable organization focused on healthcare excellence

What To Expect (Job Responsibilities)

• Serve as front‑line support for the Patient Connection Center, answering incoming calls
• Provide First Call Resolution to address appropriate courses of action for patient inquiries
• Pre‑register and schedule patient encounters for provider services
• Utilize excellent customer service standards to enhance patient satisfaction
• Assist in coordinating patient experiences with healthcare providers

What Is Required (Qualifications)

• Must have a High School Diploma or General Education Degree (GED)
• Minimum of 1 year of related customer‑facing experience
• Experience in a call center, patient scheduling, and/or physician front office is preferred

How To Stand Out (Preferred Qualifications)

• Experience in a call center or patient scheduling environment
• Background in a healthcare‑related field
• Familiarity with healthcare terminology and processes

#HealthcareServices #CustomerSupport #PatientCare #CareerOpportunity #HealthcareExcellence

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

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