PC Analyst

Hunterdon Health; Bartles Corners (NJ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Hunterdon Health is seeking a PC Analyst to support and maintain computer systems, desktops, and peripherals across the organization. You will troubleshoot issues, install hardware and software, and provide end-user training with daily phone support from the Customer Care Center.

On-call and rotating shifts may apply. The role requires 1-2 years of computer support experience, a high school diploma (or equivalent), and a valid driver’s license.

Qualifications

• High School Diploma or Equivalent required.
• 1-2 years computer support experience, call center/phone support.
• Preferred: Associate's degree or Bachelor's in Computer Science or related field.
• Healthcare IT experience preferred.
• Valid driver's license required.
• Certifications: CompTIA A+, ITIL, MCSA.

Responsibilities

• Evaluate user needs and respond to concerns promptly, primarily via phone; handle other channels as needed.
• Troubleshoot hardware, software, and peripherals; escalate to IT teams when necessary.
• Install and configure hardware, software, networking, and peripherals; maintain device images.
• Multi-task effectively in a fast-paced environment while delivering high-quality customer service.
• Participate in special projects and assist team members as needed; provide mobile device and AV support.
• Answer inbound calls from the queue as needed.

Skills

Phone support

End-user support

Hardware troubleshooting

Networking basics

GSuite

MS Office

Education

High School Diploma or equivalent

Associate's Degree in Computer Science

Bachelor's Degree in Computer Science

Tools

CompTIA A+

ITIL

MCSA

Job description

HHS Hunterdon Healthcare System Inc. , 2100 Wescott Drive , Flemington , NJ

Full-time

40 hours a week, schedule may vary , Days/Evenings & Weekends

Hiring Range: $23.73 - $29.67 Hourly

PositionSummary

The PC Analyst’s role is to support and maintain computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, equipment, Operating Systems and software while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Encounters with end users primarily originate over the phone and this position provides daily phone support at the Customer Care Center. All Encounters are documented through an ITSM ticketing system.

This position may require on-call responsibilities and rotational shift coverage (first , second and third shifts in additional to holidays).

This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.

Primary Position Responsibilities

• User’s needs and concerns are evaluated and responded to appropriately and timely. Encounter with end-users and co-workers occur mostly over the phone, but also include self-service tickets, walk-ins, email requests and project assignments. Responds/resolves incidents and service requests in accordance with expected service levels
• Prompt Troubleshooting of computer hardware and software and other technology tools, products and peripherals. Escalates to the Clinical Information Systems Analysts and Network Analyst and other Information Services teams to support and resolve issues as needed. Logs and tracks all work effort using ITSM tools and maintains history records and related documentation.
• Installs hardware, software, networking, and peripheral equipment according to department checklist. Maintain corporate images for all end-user devices
• Ability to multi-task in a fast-paced environment while delivering high standards of customer service.
• Participates in special projects and assist team members as needed
• Configures, deploys, and supports all mobile devices: laptops, ipads, tablets, cellular phones.
• Provides all Audio/Visual support for the organization ensuring that all equipment is functioning properly.
• Answer incoming user calls from queue as needed.

Qualifications

Required:

High School Diploma or Equivalent

Preferred:

Associate's Degree Certificate in Computer Science or related study and/or Advanced Specialized or Technical Training in Computer Science or related study.

Bachelors Degree in Computer Science or related study.

Minimum Years of Experience (Amount, Type and Variation)

Required:

1-2 years Computer Support Experience, Call Center/Phone Support Experience.

Preferred:

2-5 Years Computer Support Experience, Call Center/Phone Support Experience, Healthcare IT Experience.

License, Registry or Certification

Required:

Valid driver's license.

Preferred:

CompTIA A+ (Computing Technology Industry Association)

ITIL (IT Infrastructure Library)

MCSA (MS Certified Solutions Associate)

Knowledge, Skills and/or Abilities

Required:

Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, scanners, etc. Detail oriented with quality phone skills; Experience with supporting PCs, WYSE terminals, printers as well as basic networking as it relates to client access.

Preferred:

Google Suite Applications knowledge.

Networking

GSuite

MS Office

Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefitofferings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings.

The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant’s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).