PBX/Telephone Operator (PRN)

Prime Healthcare; Kansas City (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated PBX/Telephone Operator to join their dynamic team. This role involves managing communications within a busy medical center, ensuring smooth operations by answering calls, directing visitors, and monitoring alarms. The ideal candidate will possess excellent communication skills, a strong customer service background, and the ability to multitask effectively in a fast-paced environment. This opportunity offers a supportive culture focused on professional growth and the chance to make a meaningful impact in patient care. If you're looking for a rewarding position in a collaborative setting, this could be the perfect fit for you.

Benefits

Competitive compensation

Generous benefits plan: medical, dental, vision, 401K

Substantial PTO

Continuing educational opportunities

Qualifications

• Previous PBX experience preferred, with strong communication and multitasking skills.
• Customer service experience is a plus, along with analytical and problem-solving abilities.

Responsibilities

• Answering the switchboard and directing calls to appropriate departments.
• Monitoring hospital alarms and being aware of emergency codes.

Skills

Effective written communication

Effective verbal communication

Interpersonal skills

Multi-tasking

Analytical skills

Problem-solving skills

Customer service

Education

High school graduate or GED equivalent

Job description

Overview

Providence Medical Center is looking for a per diem, variable shift PBX/Telephone Operator (PRN) to join our growing Admitting team!

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Providence Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Providence Medical Center, located near I-435 and Parallel Pkwy in Kansas City, Kansas, offers an extensive array of diagnostic and medical care. Key services include nationally recognized cardiovascular care, critical care, surgery, neurosurgery, orthopedics, pulmonary services, 24/7 emergency services, and wound care center. The hospital is accredited by The Joint Commission and is a member of Prime Healthcare.

If you want to work in a friendly environment and have some, or all, of this experience, let’s connect! We have a collaborative culture focused on positive outcomes, opportunities for professional growth, and so much more. Our staff selection is based on positive attitude, dedication to patient/family-centered care, and superior skills!

We offer:

• competitive compensation
• generous benefits plan: medical, dental, vision, 401K
• substantial PTO
• continuing educational opportunities
• …and much more!

We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation, or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.

Responsibilities

The PBX Operator duties include, but are not limited to:

• answering the switchboard and pages overhead
• greets and directs people to the appropriate departments
• monitors the hospital alarms
• must be aware of the policy and procedures of all hospital emergency codes
• ability to communicate with the population served
• shift needed: variable 8 hour shift

Qualifications

Education and Work Experience

• previous PBX experience, preferred
• previous experience in an office or receptionist
• effective written, verbal communication, and interpersonal skills
• ability to multi-task and prioritize needs to meet required timelines
• analytical and problem-solving skills
• customer service experience, preferred
• high school graduate or GED equivalent, required