PBX - Telephone Operator

The Unbound Collection by Hyatt; Chicago (IL); On-site; USD 1,000; Full time

Job summary

Join a leading boutique hotel as a PBX Operator, where you'll be part of a caring team focused on delivering exceptional service. This entry-level role includes answering calls, assisting guests, and enjoying benefits like medical insurance and paid time off. With a competitive hourly rate of $23, this position offers a chance to grow within a top-ranked hotel recognized for its outstanding workplace culture.

Benefits

Medical, Dental, and Vision Insurance

Retirement Savings Plan (RSP)

Employee Stock Purchase Plan (ESPP)

Short-term Disability

Paid Family Bonding Time

Earned PTO

Complimentary Meals during shift

Flexible Spending Account

Qualifications

• Desire to satisfy customer needs in a fast-paced environment.
• Refined verbal communication skills required.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Answer incoming calls to the hotel.
• Handle a high volume of calls.
• Provide information related to the hotel.

Skills

Verbal communication

Customer service

Typing skills

Job description

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Organization- Chicago Athletic Association

Summary

We believe our guests select the Chicago Athletic Association because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences.

Join us for this incredible opportunity to be part of our winning team as a PBX Operator at the Chicago Athletic Association (CAA) … Not only will you be part of a rock-star team, but you'll get to be part of a company that consistently earns a spot in Fortune’s 100 Best Companies to Work For!

The hourly rate for this position is $23.00. This position is also eligible to earn overtime.

We Offer Excellent Benefits:

• Medical, Dental, and Vision Insurance (Full-time)
• Retirement Savings Plan (RSP)
• Employee Stock Purchase Plan (ESPP) - after 1 year of employment
• Short-term Disability
• Basic Life Insurance
• Paid Family Bonding Time and Adoption Assistance
• Up to 15 days of earned PTO during the first year of employment (Full-time)
• Paid Holidays upon hire
  
  

Additional perks may also include:

• Colleague Rate and Complimentary Room Nights, if available
• Flexible Spending Account
• Complimentary Meals during shift
• Complimentary Access to Headspace and numerous discounts at various retailers
  
  

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The PBX Operator is responsible for answering incoming calls to the hotel and must have good typing skills, a pleasant attitude and excellent phone demeanor. This individual must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel.

Chicago Athletic Association is dedicated to building a diverse, inclusive and authentic workplace. Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Located on Michigan Ave, the Chicago Athletic Association hotel is a historic landmark transformed into an incomparable boutique hotel with some of Chicago's best outdoor spaces, such as Millennium Park and Maggie Daley Park, right outside their front door. Inside this 1890s monument, you'll find 240 guest rooms & suites, 17,000 sq. ft of event space, and seven award-winning dining destinations. The Chicago Athletic Association hotel, part of the Unbound Collection by Hyatt, was recently voted #1 best hotel in Chicago by the readers of Condé Nast Traveler.

For immediate consideration, click Apply Now and complete an application for the PBX Operator position at CAA on the Hyatt Careers Site!

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills
• Ability to sit for long periods of time
• Must be able to work a flexible schedule, including weekends and holidays
• Proficient in basic computer skills
• Customer service experience preferred

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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