PBX Operator - Vino Bello Resort

Travel-Leisure-Co; Napa (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Volunteer day off

401k with employer match

Identity theft protection

Wellness program

Employee Assistance Program

Paid time off and holidays

Job summary

Travel + Leisure Co. is seeking a PBX Phone Operator to support resort communications, guest greetings, and reservations. You will provide accurate room rate quotes and assist guests with inquiries, ensuring a warm, guest-centered experience.

Responsibilities include answering calls, confirming reservations, and delivering hospitality with a smile from a global guest base. This is a full-time, on-site role with a focus on exceptional service and teamwork.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Strong phone etiquette skills.
• Excellent communication skills with the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.]
• job_responsibilities_description":["Answer incoming calls for the resort - including external and internal communications.","Provide warm welcomes to guests from around the world.","Reserve and confirm reservations for individuals and/or groups.","Provide guests with room rate quotes.","Respond to guest inquiries and concerns as quickly and completely as possible."] ,
• CoT_job_summary_short
• job_summary_short
• {

Responsibilities

• Answer incoming calls for the resort - including external and internal communications.
• Bring smiles to guests from around the world by providing warm welcomes.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Phone etiquette

Communication

Multitasking

Attention to detail

Professional appearance

English proficiency

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Full Time Availability:

holidays, weekends, and PM shifts (3pm-11:30pm)

How You’ll Shine:

As a PBX Phone Operator, your friendly and excellent service will play a vital part in making guests’ vacations memorable. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

How You'll Make an Impact:

• Answer incoming calls for the resort - including external and internal communications.
• Bring smiles to guests from around the world by providing warm welcomes.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

What You’ll Bring:

• Professional appearance and a positive, can-do attitude.
• Strong phone etiquette skills.
• Excellent communication skills with the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

How You'll Be Rewarded:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

Compensation

The hourly rate for this role is $24.50.

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.