Guest Services Associate I - Vino Bello Resort

Travel-Leisure-Co; Napa (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Volunteer time to donate

401k with employer match

Legal and identity theft plan

Wellness program

Employee Assistance Program

Paid time off

Parental leave

Job summary

Travel + Leisure Co. in Napa, CA is hiring a Guest Services Associate to greet guests, assist with check-in and inform them about resort amenities and local attractions.

You will handle guest inquiries, provide room rate quotes, process transactions, issue keys, and guide guests from registration to checkout. The role requires a friendly presence, strong English communication, and careful cash handling in a fast-paced environment.

Qualifications

• Excellent communication in English required.
• Basic math and cash handling knowledge.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests warmly and guide them through registration.
• Issue unit keys and provide information about the resort and attractions.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and perform bucket checks.
• Complete checkout procedures and verify charges.
• Reserve and confirm reservations for individuals or groups.
• Provide guests with room rate quotes and respond to inquiries promptly.

Skills

Excellent communication

Cash handling

Multitasking

English literacy

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Full TimeAvailability: Weekends, Holidays, and PM Shifts (3pm - 1130pm)How You’ll Shine:As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.How You'll Make an Impact:Bring smiles to guests from around the world by providing warm welcomes.Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.Process cash and credit card transactions strictly following established procedures.Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.Reserve and confirm reservations for individuals and/or groups.Provide guests with room rate quotes.Respond to guest inquiries and concerns as quickly and completely as possible.What You’ll Bring:Professional appearance and a positive, can-do attitude.Excellent communication skills with the ability to read, write and understand English.Ability to solve problems with minimal supervision.Basic math skills and knowledge of proper cash handling procedures.Ability to multitask and work in a fast paced environment.Strong attention to detail and organization skills.Basic computer and office skills.How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical• Dental• Vision• Flexible spending accounts• Life and accident coverage• Disability• Wish day paid time to volunteer at an approved organization of your choice• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan• Voluntary income protection benefits• Wellness program (subject to provider availability)• Employee Assistance Program• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)CompensationThe hourly rate for this role is $24.50.Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.