PBX Operator Supervisor - Signia by Hilton Diplomat Beach Resort

Hilton; Florida; Sur place; USD 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Travel perks

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plans

Résumé du poste

Hilton is seeking a PBX Operator Supervisor to lead the hotel communications team, ensuring courteous, efficient guest interactions and timely information delivery. You will supervise call handling, messaging, and emergency responses while promoting Hilton’s renowned hospitality.

Ideal candidates bring a passion for guest service, integrity, and leadership. You’ll coach staff, coordinate daily operations, and help maintain exceptional standards across guest experiences.

Qualifications

• Hospitality mindset with leadership potential.
• Commitment to integrity and teamwork.
• Ability to train and coach staff effectively.

Responsabilités

• Supervise communications team and oversee call handling, messaging, and guest information sharing.
• Schedule shifts, assign tasks, train staff, and provide coaching and feedback.
• Respond to guest inquiries and assist in resolving escalated issues.
• Provide regular updates and training on hotel offerings and local attractions.

Description du poste

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work!

Job Description

As a PBX Operator Supervisor, you're not just supervising daily communications operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Supervise communications team: Oversee team members in call handling, message delivery, emergency responses, and guest information sharing, ensuring service standards are met
• Lead day-to-day team operations: Schedule shifts, assign tasks, train staff, and provide coaching and performance feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns while supporting team members in handling complex or escalated issues
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.

About The Team

How We'll Help You Thrive

Benefits

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - Our retirement plans make it easier to save for what's next
• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.