PBX Operator PT

St. David's South Austin Medical Center; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

401(k) plan with match

Education support

Employee discounts

Job summary

St. Davids South Austin Medical Center is seeking a PBX Operator to manage the hospital switchboard, monitor alarms, and disseminate information during internal emergencies.

The role requires professional communication, prompt call handling, and accurate paging to physicians and staff. Responsibilities include maintaining on-call assignments, routing calls, protecting patient confidentiality, logging codes, and contributing to quality and process improvement initiatives.

Qualifications

• Must have excellent communication and telephone skills.
• Answers telephone promptly and professionally.
• Routes calls and relays information to physicians and staff.
• Maintains up-to-date on-call and beeper assignments.
• Maintains patient confidentiality per policy.

Responsibilities

• Operate hospital switchboard for incoming, outgoing, and internal calls.
• Page, locate, and relay information to physicians and employees.
• Maintain current on-call and beeper schedules.
• Log and monitor emergency codes and system alarms.
• Monitor telecommunications equipment and report issues.
• Participate in quality improvement and process improvement activities.
• Sort and route incoming mail to departments or staff.
• Prepare daily overnight mail and scanning tasks for RSC.

Skills

Excellent communication

Telephone skills

Relays information to physicians

On-call assignments

Professional image

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Job Summary and Qualifications

The PBX Operator coordinates the hospital switchboard, handling incoming, outgoing, and internal telephone calls. He/She is the primary person responsible for monitoring all alarm indicators and disseminating information in the event of internal emergencies such as Dr. Leo, fires, and emergency alarms. He/she is primary person responsible for performing overhead pages.

• Possess excellent communication and telephone skills.
• Answers telephone promptly, efficiently, and with a professional, courteous image to all callers.
• Places outgoing calls as requested and routes calls appropriately.
• Pages, locates, and relays information to physicians and employees.
• Updates and maintains current on-call and beeper assignments.
• Locates on call personnel appropriately and in a timely manner.
• Maintains up-to-date census and directs patient calls appropriately.
• Maintains patient confidentiality as indicated by the computer.
• Handles all “CODE” and emergency calls promptly and accurately
• Responds to call on 7555 line immediately 100% of the time.
• Pages appropriate personnel based on current policy 100% of the time
• Maintains log of all codes and other non‑standard occurrences.
• Monitors equipment to ensure that all is operational and refers problems to PBX supervisor as necessary.
• Reports problems with telecommunications equipment to the PBX Supervisor promptly.
• Participates in quality improvement program to improve operation of work unit.
• Attends all scheduled quality training sessions
• Utilizes quality improvement skills in problem resolution
• Participates in Process Improvement Team when asked.
• Sorts and routes incoming mail by department or staff member.
• Prepares daily overnight mail for the RSC timely and accurately.
• Completes checklist for RSC scanning documents timely and regularly.
• Demonstrate understanding of HCA’s and “Patients First” safety initiative by strict compliance to all safety protocols and procedures.
• Performs other related duties as directed or required.

What qualifications you will need:

No Travel Required

No experience Required Years of Experience

Benefits

St. Davids South Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

The facility is affiliated with the Texas Institute for Robotic Surgery, providing advanced robotic capabilities for orthopedics, open heart and lung procedures, complex GI surgery, surgical oncology, general and colorectal surgery, and urology. It was also among the first hospitals in Central Texas to integrate CT imaging with robotics for early lung cancer detection.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

There is so much good to do in the world and so many different ways to do it.

- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

St. Davids South Austin Medical Center is a 368‑bed acute care hospital within St. David’s HealthCare, offering comprehensive specialty and sub‑specialty services. Key programs include a nationally accredited oncology program featuring the region’s only adult Transplant and Cellular Therapy Program; a Level II trauma center; advanced cardiac, stroke, and orthopedic services; full‑service maternity and newborn care; and four community emergency centers in Bee Cave and Bastrop.