PBX Operator PRN

HCA Florida Raulerson Hospital; Okeechobee (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

401(k) match

Tuition assistance

Life insurance

Employee discounts

Job summary

HCA Florida Raulerson Hospital in Okeechobee, FL is seeking a friendly PBX Operator to ensure clear and courteous communication between patients, staff, physicians and the facility. You will be a key information source, directing calls and assisting with paging and alarm monitoring.

The role emphasizes customer service, confidentiality, and teamwork, with opportunities to participate in department projects and trainings. No travel required and on-site work at our 100-bed community hospital.

Qualifications

• No travel required.

Responsibilities

• Responds to incoming calls promptly and directs callers to the appropriate destination with courteous communication.
• Uses Inforad paging software to page via internal pagers and manage overhead paging.
• Monitors PBX alarms and notifies personnel; responds to emergencies calmly and efficiently.
• Maintains directories and on-call lists; identifies issues and suggests process improvements.
• Operates PBX equipment, headsets, and telephones accurately and confidently.
• Keeps PBX area clean, secure and compliant with confidentiality standards.
• Attends in-services and training; may participate in committees and special projects.

Skills

Customer service

Verbal communication

Calm under pressure

Tools

PBX consoles

Job description

Job Summary And Qualifications

As a PBX Operator, you will provide positive communication between patients, staff, physicians and the facility. Serve as a source of information for all customers and interact with physician’s office on behalf of our patients. Performing all duties in this position reinforces our commitment to excellent customer service.

What You Will Do In This Role

• Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.
• Provides the appropriate overhead paging and utilization of the Inforad paging software to page with internal pagers.
• Monitors all alarms located in PBX and notifies appropriate personnel as required. Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
• Corrects and updates posted information as needed. Assists with the maintenance of directories on-call list, etc. Identifies inconsistencies and opportunities for improvement and offers solutions to departmental processes.
• Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
• Assist with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of patient and organizational data.
• Attends all in-services and other training as made available. Participates on committees and special projects as made available or requested.

What Qualifications You Will Need

No Travel Required

Benefits

No experience Required Years of Experience

HCA Florida Raulerson Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

HCA Florida Raulerson Hospital is a 100-bed acute care facility in Okeechobee County. We offer inpatient and outpatient services. We are licensed by Florida's Agency for Health Care Administration as a Primary Stroke Center. We provide diagnostic services accredited by the American College of Radiology. Our Hospital’s surgical services include minimally invasive procedures. HCA Florida Raulerson Hospital is a community hospital with state-of-the-art practices. We are located in the Big Lake area of Central Florida. The area has sports fishing, natural beauty, easygoing lifestyle and friendly people. We are seeking dedicated professionals to join our healthcare team. We have a friendly atmosphere amongst our staff and patients. We invite you to learn more about us and our community.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.