PBX Operator (JW Marriott Atlanta Downtown)

Stonebridge Hospitality Management; Atlanta (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

The PBX Operator position at JW Marriott Atlanta Downtown is a full-time, on-site role in Atlanta, Georgia. You will handle all incoming and outgoing hotel calls, route them properly, and deliver courteous, professional service to guests and associates.

The role reports to the Front Office Manager and requires excellent communication and a privacy-conscious approach. Key responsibilities include greeting guests, answering calls, addressing inquiries about services, and maintaining guest privacy

Qualifications

• One month of related experience or training in a similar role.
• Ability to maintain guest privacy and handle confidential information.
• Excellent communication and organizational skills.

Responsibilities

• Greet guests and associates with a friendly, service-oriented approach.
• Answer all calls promptly and courteously.
• Respond to guest inquiries regarding hotel services, facilities, and hours of operation.
• Deliver messages accurately and maintain guest privacy at all times.
• Provide accurate directions to the hotel and information about the local area.
• Be familiar with hotel emergency procedures and VIP guest protocols.
• Serve as the radio dispatcher and follow proper radio and paging procedures.
• Record and follow up on all guest requests, ensuring timely completion.
• Process wake-up calls and maintain the filing system for guest registration cards.
• Attend required meetings and training sessions.

Skills

Communication

Privacy

Organization

Job description

City, State:

Atlanta, Georgia

Title: PBX Operator

Location: JW Marriott Atlanta Downtown

FLSA: Non-Exempt

Status: Full-time

Reports to: Front Office Manager

Pay Range: $18

Job Summary: The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel’s standard operating procedures. This role ensures that calls are directed appropriately and provides exceptional service to guests and associates.

Essential Functions and Duties:

• Greet guests and associates with a friendly, service-oriented approach.

• Answer all calls promptly and courteously, ensuring efficient service.

• Respond to guest inquiries regarding hotel services, facilities, and hours of operation.

• Deliver messages accurately and maintain guest privacy at all times.

• Provide accurate directions to the hotel and information about the local area.

• Be familiar with hotel emergency procedures and VIP guest protocols.

• Serve as the radio dispatcher and follow proper radio and paging procedures.

• Record and follow up on all guest requests, ensuring timely completion.

• Process wake-up calls and maintain the filing system for guest registration cards.

• Attend required meetings and training sessions.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• One month of related experience or training in a similar role.

• Ability to maintain guest privacy and handle confidential information.

• Excellent communication and organizational skills.

Work Environment:

• The role involves frequent interaction with guests and team members in a busy hotel setting.

• This position requires long periods of sitting and using a telephone system.

• Must be available to work various shifts, including evenings, weekends, and holidays as needed.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position’s requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-10-13

• medical
• dental
• vision
• PTO
• 401(k) matching
• wellness support
• life and disability coverage
• savings accounts
• tuition aid
• travel and lodging perks

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.