Executive Lounge Attendant - JW Marriott Atlanta Downtown

Stonebridge Hospitality Management; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Travel and lodging perks

Job summary

Stonebridge Hospitality Management is seeking an Executive Lounge Attendant for the JW Marriott Atlanta Downtown lounge. The role involves delivering food and beverage service, maintaining cleanliness, and ensuring guest comfort in an outdoor lounge setting in Atlanta, GA.

Candidates must have at least one year of related experience, strong customer service, and fluent English. The position is full-time, with outdoor duties and outdoor weather exposure, reporting to the Director of Front Office.

Qualifications

• One year of related experience or training, or an equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and communicate clearly with guests and team members.
• Fluent in English.
• Ability to perform basic computer and POS system functions.
• Strong customer service skills with a focus on providing high-quality guest experiences.

Responsibilities

• Provides food and beverage service to guests, ensuring their needs are met promptly.
• Ensures the cleanliness and safety of the lounge area, including furniture and facilities.
• Sets up umbrellas, loungers, and sunbeds for guest comfort.
• Welcomes guests and provides them with towels, shade, and refreshments.
• Attends to guest requests and ensures a positive lounge experience.
• Organizes towels and maintains towel racks and boxes.
• Clears used towels, glasses, and trash throughout the day, maintaining cleanliness.
• Communicates with the Food and Beverage Department to ensure timely guest service.
• Monitors the cleanliness of the deck space, performing regular sweeps and checks.
• Enforces safety protocols and reports any incidents or damages to leadership.
• Maintains lounge chairs, towel bins, and equipment with regular cleaning.
• Ensures proper music genre and volume levels are maintained.

Skills

Customer service

English fluency

Reading/writing

Communication

POS systems

Tools

POS system

Basic computer skills

Job description

City, State:

Atlanta, Georgia

Title: Executive Lounge Attendant

Location: JW Marriott Atlanta Downtown, Atlanta, GA

FLSA: Non-Exempt

Status: Full-time

Reports to: Director of Front Office

Pay Range: $18.30

Job Summary: The Executive Lounge Attendant responds to a wide variety of guest requests by accurately assessing guest needs and providing personalized recommendations to enhance customer satisfaction. This role is responsible for providing food and beverage service while maintaining a clean and safe lounge environment.

Essential Functions and Duties:

• Provides food and beverage service to guests, ensuring their needs are met promptly.

• Ensures the cleanliness and safety of the lounge area, including furniture and facilities.

• Sets up umbrellas, loungers, and sunbeds for guest comfort.

• Welcomes guests and provides them with towels, shade, and refreshments.

• Attends to guest requests and ensures a positive lounge experience.

• Organizes towels and maintains towel racks and boxes.

• Clears used towels, glasses, and trash throughout the day, maintaining cleanliness.

• Communicates with the Food and Beverage Department to ensure timely guest service.

• Monitors the cleanliness of the deck space, performing regular sweeps and checks.

• Enforces safety protocols and reports any incidents or damages to leadership.

• Maintains lounge chairs, towel bins, and equipment with regular cleaning.

• Ensures proper music genre and volume levels are maintained.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• One year of related experience or training, or an equivalent combination of education and experience.

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence and communicate clearly with guests and team members.

• Fluent in English.

• Ability to perform basic computer and POS system functions.

• Strong customer service skills with a focus on providing high-quality guest experiences.

Work Environment:

• Primarily works outdoors, with exposure to varying weather conditions.

• May be exposed to and use cleaning chemicals throughout the shift.

• Stands and walks for more than two-thirds of the shift.

• Sits for less than one-third of the time.

• Lifts up to 25 lbs regularly.

• Pushes and pulls objects weighing up to 45 lbs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position’s requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-10-16

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.