PBX Operator (Full Time)

Lake Charles Memorial Hospital; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Lake Charles Memorial Health System is seeking a PBX Operator to manage a multi-position switchboard, relay calls, and perform clerical tasks in a fast-paced hospital environment.

You will operate paging systems, assist with language line requests, monitor codes and alarms, and provide information to visitors and staff. This role requires clear communication, patience, and teamwork to ensure excellent patient service and operational continuity.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills expected.
• Clear and succinct verbal and written communications.
• Patience, tenacity, and teamwork for patient service.

Responsibilities

• Answers all incoming calls and relays to proper stations.
• Monitors paging systems and alarms; reports issues.
• Directs callers and provides information per hospital policies.
• Assists with language line requests when needed.
• Operates AT&T console and headset features.

Skills

Switchboard operation

Verbal communication

Clerical skills

Emergency codes

Education

High school diploma or equivalent

Job description

DESCRIPTION OF POSITION

The PBX Operator operates multi position switchboard to relay incoming and outgoing calls Performs miscellaneous communications and clerical duties Operates radios beeping and paging systems Operates mutual aid radio and monitors emergency codes

SUPERVISION

Reports directly to the PBX Supervisor

RESPONSIBILITIES AND DUTIES

Answers all incoming calls and relays to proper stationsDirect callers in need of language line assistanceMonitor generator fire and medical gas panels for trouble and report to maintenance securityAnswers questions of callers according to hospital policies and regulationsMonitor Metasys system for alarms and alerts Notify proper departmentRoutes call to proper departments personnel and patient roomsPages authorized personnel over intercom systemMakes necessary announcements regarding visiting hours and other notifications announces CodesActs as information center for visitors and outside callers when auxiliary workers are off dutyResponsible for documenting necessary information regarding LCMHS Emergency CodesPages andor calls personnel on call during off hours for other hospital staffMonitors arrivals of incoming helicoptersLogs and notifies repair representatives of phone problemsUnderstands and uses AT&T telephone console and hand sethead set features and is able to communicate the sameThe above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job The incumbents may be requested to perform job related tasks other than those stated in this description

EDUCATION AND WORK EXPERIENCE

High school diploma or equivalentBasic computer skillsCapable of clear and succinct verbal and written communicationsPossess a high level of patience and tenacityCapable of rapid problem identification and resolutionEffective communication skills solid team player and a commitment to providing excellent patient service and professionalism

Physical DemandsWork Environment

Work requires a variety of physical activities including standing and walking for long periods of time bending stooping and liftingThe work environment may be physically confiningVisual acuity is required for a variety of specific activitiesMust have normal hearing or utilize adaptive hearing technology devices that allows true focus on the speaker or subject and or for use of avoiding distractions or background noisesAbility to do shift work as requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Experience Memorial is more than a slogan its the care we provide our patients and its the commitment to our community and our team members As a nationally certified Great Place to Work at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well being and professional growth of our employees Join us and be a part of a team where your contributions are valued your growth is nurtured and your success is celebrated Working at Lake Charles Memorial Health System Great Place To Work