PBX Operator - Communications

Prime Healthcare; Blue Springs (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

St. Mary’s Medical Center, part of Prime Healthcare, seeks a PBX Operator / Receptionist to join its dedicated team. This role involves managing the switchboard, greeting visitors, and ensuring effective communication within the hospital. Ideal candidates will possess a high school diploma and have prior experience in similar roles, demonstrating strong communication and customer service skills.

Qualifications

• High School Diploma or Equivalent required.
• Previous PBX and receptionist experience preferred.
• Effective written and verbal communication skills.

Responsibilities

• Answering the switchboard and paging overhead.
• Greeting visitors and directing them to appropriate departments.
• Monitoring hospital alarms and responding to emergency codes.

Skills

Effective communication

Multi-tasking

Analytical skills

Problem-solving

Customer service

Education

High School Diploma or Equivalent

Job description

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! St. Mary’s Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

St. Mary’s Medical Center, a 2020 Watson Health Top 100 Hospital, is a faith-based, 146-bed acute care hospital providing a wide range of services, including a 24-hour Emergency Department, Joint and Spine Institute, Surgical Services, and outpatient services. It has provided high-quality, compassionate care to residents of Blue Springs and Eastern Jackson County for over 30 years. St. Mary's offers patients a warm, caring environment close to home, with the comprehensive services and expertise typically found in larger facilities.

Company is an equal employment opportunity employer. It prohibits discrimination based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to law), disability, military status, genetic information, or any other protected category. The company also prohibits harassment based on these categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Responsibilities

The PBX Operator / Receptionist is responsible for answering the switchboard, paging overhead, greeting visitors, and directing people to appropriate departments. The PBX operator monitors hospital alarms and must be familiar with policies and procedures for all emergency codes. Must communicate effectively with the population served.

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Experience in office or receptionist roles preferred.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task and prioritize needs to meet deadlines.
• Analytical and problem-solving skills.
• Customer service experience preferred.