PBX Operator

Prime Healthcare; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join an award-winning team at Roxborough Memorial Hospital, part of Prime Healthcare, as a PBX Operator/Receptionist. This role involves managing the switchboard, greeting visitors, and ensuring effective communication within the hospital. Ideal candidates will have a high school diploma and prior experience in similar roles, contributing to a community dedicated to quality healthcare.

Qualifications

• High School Diploma or Equivalent required.
• Previous PBX experience preferred.
• Experience in office or receptionist roles preferred.

Responsibilities

• Answering the switchboard and overhead pages.
• Greeting and directing visitors to the appropriate departments.
• Monitoring hospital alarms and familiar with emergency codes.

Skills

Effective written communication

Verbal communication

Interpersonal skills

Analytical skills

Problem-solving skills

Customer service experience

Education

High School Diploma or Equivalent

Job description

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Roxborough Memorial Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Roxborough Memorial Hospital is a 131-bed community hospital serving the medical and healthcare needs of the Roxborough, Manayunk, East Falls, and northwest Philadelphia communities for over a century, since 1890. Its School of Nursing has been educating nurses since 1898. The hospital is accredited by the Joint Commission on the Accreditation of Healthcare Organizations, the nation's oldest and largest hospital accreditation agency.

We are an equal employment opportunity employer. We prohibit discrimination and harassment based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to law), disability, military status, genetic information, or any other protected category. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Responsibilities

The PBX Operator / Receptionist is responsible for:

1. Answering the switchboard and overhead pages.
2. Greeting and directing visitors to the appropriate departments.
3. Monitoring hospital alarms and being familiar with all emergency codes and procedures.
4. Effective communication with the population served.

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Experience in office or receptionist roles preferred.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task and prioritize to meet deadlines.
• Analytical and problem-solving skills.
• Customer service experience preferred.