PBX Operator

Omni Hotels & Resorts; Hilton Head Island (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Discounted associate meals during Shif

Complimentary associate parking

Discounted room rates at Omni hotels

Job summary

Omni Hilton Head Oceanfront Resort is seeking a Seasonal Front Desk/Phone Associate to support guest services by handling the PBX system, routing calls, and answering inquiries. You will assist guests with reservations, amenities, and information while maintaining Omni's high standards of service.

Applicants should be friendly, reliable, and able to work weekends, evenings, and holidays in a fast-paced hospitality environment.

Qualifications

• Experience in customer service or hospitality preferred.
• Excellent verbal communication and active listening skills.
• Proficient with computers and hotel software systems.
• Ability to multitask and stay composed in a fast-paced setting.
• Friendly, professional demeanor and flexible scheduling.

Responsibilities

• Answer and operate the resort's PBX system professionally.
• Route calls to departments and associates.
• Assist guests with information, reservations, amenities, and inquiries.
• Process guest requests and dispatch work orders to relevant departments.
• Schedule and deliver accurate wake-up calls.
• Respond to guest concerns with established service recovery procedures.
• Maintain knowledge of resort amenities, hours, and events.
• Support emergency communications and radio protocols.
• Document guest requests, complaints, and service issues.
• Deliver exceptional customer service aligned with Omni standards.

Skills

Customer service

Call center

Hospitality experience

Verbal communication

Active listening

Computer proficiency

Hotel systems

Multitasking

Professional demeanor

Flexible schedule

Availability weekends/holidays

Stamina for desk work

Tools

Hotel operating systems

Job description

Omni Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Essential Functions

• Answer and operate the resort's PBX telephone system in a professional and courteous manner.
• Route incoming calls to the appropriate departments and associates.
• Assist guests with resort information, amenities, dining reservations, activities, and general inquiries.
• Process guest requests and dispatch work orders to Housekeeping, Engineering, Security, and other departments as needed.
• Schedule and deliver accurate wake-up calls.
• Respond to guest concerns and ensure proper follow-up through established service recovery procedures.
• Maintain knowledge of resort amenities, services, operating hours, and special events.
• Support emergency communication procedures and understand resort radio and communication protocols.
• Accurately document guest requests, complaints, and service issues.
• Provide exceptional customer service while maintaining Omni's standards of excellence.

Qualifications

• Previous customer service, call center, front desk, or hospitality experience preferred.
• Excellent verbal communication and active listening skills.
• Strong computer proficiency and ability to learn hotel operating systems.
• Ability to multitask and remain composed in a fast-paced environment.
• Professional, friendly, and positive demeanor.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Must be able to sit for extended periods and occasionally stand, reach, and lift up to 15 pounds.

Why Join Omni Hilton Head?

At Omni Hilton Head Oceanfront Resort, you'll enjoy a dynamic work environment, beautiful oceanfront surroundings, and opportunities to grow within a world-class hospitality company.

Seasonal Associate Perks

• Discounted associate meals during shifts
• Complimentary associate parking
• Discounted room rates at Omni Hotels & Resorts nationwide
• Discounts on resort dining, retail, and recreation (where applicable)
• Associate recognition programs and events
• Paid training and development opportunities
• Opportunity to gain valuable hospitality experience at a premier oceanfront resort
• Potential opportunities for future seasonal or year-round employment

Schedule

Seasonal, Full-Time and Part-Time opportunities available. Must be available to work weekends, holidays, and peak resort periods.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.