Front Desk Agent

Omni Hotels & resorts; Hilton Head Island (SC); On-site; USD 9,000 - 18,000; Part time

Benefits offered by this job

Competitive hourly pay

Employee discounts on hotel stays

Medical, dental, and vision insurance for eligible full-time associates

Paid time off (PTO) and holidays

Ongoing training and career advancement opportunities

Job summary

Omni Hotels & Resorts is looking for a Front Desk Agent located in Hilton Head Island, South Carolina. This role is the first impression guests will have, ensuring a warm welcome and five-star service throughout their stay. The ideal candidate will excel in a fast-paced environment and will possess strong communication and problem-solving skills.

As part of a brand known for exceptional service, you will have opportunities for career advancement and additional perks, including employee discounts and health benefits. Join us for an inspiring journey in luxury hospitality.

Qualifications

• Previous customer service experience required, preferably in a hotel.
• Strong communication and problem-solving skills are essential.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Greet guests with a friendly demeanor and provide a five-star arrival experience.
• Process check-ins/check-outs efficiently and accurately.
• Anticipate guest needs and respond promptly to requests.

Skills

Customer service experience

Communication skills

Problem-solving skills

Ability to multitask

Bilingual skills

Job description

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Position Summary

As a Front Desk Agent, you are the first and last impression of the resort experience. You provide a warm, professional welcome, deliver seamless check-in and check-out service, and act as a guest ambassador throughout each stay—ensuring a luxury, five-star experience.

Key Responsibilities

Guest Experience

• Greet guests with a friendly, professional demeanor and provide a five‑star arrival experience
• Process check‑ins/check‑outs efficiently and accurately
• Anticipate guest needs and respond promptly to requests or concerns
• Provide information about resort amenities, dining, and local attractions
• Handle guest complaints with empathy and resolve issues quickly

Operations

• Create and manage accurate guest accounts and reservations
• Assign rooms and coordinate special requests (upgrades, amenities, etc.)
• Prepare key packets and pre‑register arrivals
• Balance cash/credit transactions and settle guest folios at departure
• Maintain knowledge of daily arrivals, departures, and room inventory

Communication & Teamwork

• Communicate guest needs to departments (Housekeeping, Concierge, Bell Services)
• Work collaboratively across teams to ensure seamless service
• Maintain clear and professional communication (in person, phone, email)

Administrative & Technical

• Input and manage guest data in property management systems
• Follow Omni brand standards and service protocols
• Prioritize tasks in a fast‑paced, high‑volume environment

Qualifications

• Previous customer service experience required (hotel experience preferred)
• Strong communication and problem‑solving skills
• Ability to multitask and stay organized under pressure
• Basic math and cash‑handling skills
• Flexible schedule (including weekends, evenings, holidays)
• Bilingual skills are a plus

Work Environment

• Fast‑paced luxury resort setting
• High guest interaction and service‑focused role
• Standing for extended periods and working varied shifts

Perks & Benefits

Career & Culture

• Work for a luxury brand known for exceptional service and guest experiences
• Strong culture of respect, empowerment, and teamwork
• Ongoing training, mentoring, and career advancement opportunities

Compensation & Financial

• Competitive hourly pay (approx. $9‑$18/hr range, avg. ~$13/hr locally)
• Potential for overtime and holiday pay

Resort & Lifestyle Perks

• Access to a premier oceanfront resort environment
• Employee discounts on:
• Hotel stays (Omni properties nationwide)
• Dining outlets and resort amenities
• Exposure to luxury hospitality, events, and VIP guests

Health & Wellness (typical Omni benefits)

• Medical, dental, and vision insurance (for eligible full‑time associates)
• Paid time off (PTO) and holidays
• Employee assistance programs

Additional Perks

• Complimentary or discounted parking
• Uniforms provided
• Employee recognition programs
• Opportunities to transfer within Omni properties

Why This Role Stands Out

This isn't just a front desk job—it’s a gateway into luxury hospitality. You gain exposure to multiple departments, making it a strong stepping stone into leadership roles like Front Office Manager, Guest Services Manager, or Rooms Division leadership.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].