PBX Operator

Methodist Health System; Celina (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Methodist Celina Medical Center is seeking an operator services and dispatch professional to support police dispatch, emergency monitoring, and alert paging for physicians, visitors, and staff.

You will work in a fast-paced hospital environment, handling multi-line calls, monitoring alarms, and ensuring timely notifications across campus. A minimum of 6 months in phone/radio dispatch is required, with healthcare exposure preferred.

Qualifications

• Ability to handle stressful situations and decide quickly.
• Organize work area within time constraints in a fast-paced environment.
• Clear, professional written and oral communication.
• Flexible schedule across multiple campuses in the MHS system.
• Proficient computer skills and basic system operations.
• Demonstrates adaptability and willingness to take on duties as needed.
• Strong customer service mindset with active listening and follow-up.
• Shows initiative and self-starting attitude.
• Minimum 6 months experience in multi-line phone operation and radio dispatching; healthcare/ hospital experience preferred.

Responsibilities

• Answer and direct incoming calls with courtesy and accuracy.
• Attend safety training and complete required safety courses.
• Dispatch personnel during emergencies and notify via paging, radio, or digital tools.
• Maintain activity logs for police, engineering, and staff as required.
• Monitor alarms and fire/panic systems; respond per policy.
• Provide dispatching for departments using two-way campus radios.
• Other duties as assigned.

Skills

Stress management

Time management

Communication

Flexible schedule

Computer skills

Adaptability

Customer service

Initiative

Multi-line dispatch

Tools

Microsoft Office

Job description

Hours of Work :

12

Days Of Week :

3

Work Shift :

Job Description :

Your Job:
Provide operator services, police dispatch, emergency systems monitoring, and alert/code
paging for physicians, visitors, and staff.

Supports the mission, vision, values and strategic goals of Methodist Health System.
Your Job Requirements:

• Able to handle stressful situations and make decisions in a timely manner
• Able to organize work and work area with time constraints in a fast paced environment
• Able to professionally and effectively communicate (orally and in writing).
• Able to work flexible schedule at various campuses within the MHS system
• Computer skills, operating systems not limited to Microsoft Office
• Demonstrates adaptability and is able to flex schedule and perform other duties in the department as needed.
• Demonstrates good customer service skills. Is able to listen and understand customer needs and follows up to assure that both parties are mutually satisfied with the service provided.
• Demonstrates initiative, is a self starter
• Work Experience: 6 months in multi-line phone operation and radio dispatching required; 6 months communications experience in healthcare or hospital setting preferred

Your Job Responsibilities:

• Answer and direct incoming calls. Provide assistance and directory services.
• Attend annual safety training and complete necessary safety training requirements.
• Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.
• Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.
• Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT). Monitor the fire system and panic alarm system and respond according to policy.
• Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.
• z-Other duties as assigned.

Methodist Celina Medical Center is located on a 40+ acre campus just off of Dallas Parkway, and will serve as the community’s first full-service hospital, serving Celina and surrounding communities. The four-story medical center will open with 51 beds, with plans for expansion, and will feature a range of services including cardiology, women’s services, orthopedics, robotic surgery, and more. The campus will also include a 40,000-square-foot medical office building.

The $237 million facility will be one of Celina’s largest employers in the fastest growing city in the country. We strive to have a diverse workforce that reflects the communities we serve.