PBX Operator

United Hospital Center; Bridgeport (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

United Hospital Center in Bridgeport, West Virginia, is seeking a Telecommunication Operator to operate the hospital's telecommunication equipment and provide clear, reliable communication across departments, patient areas, and with physicians. Responsibilities include taking incoming calls, routing messages, monitoring alarms, announcing emergencies, and applying crisis-intervention skills when needed.

The ideal candidate will have a high school diploma and at least one year of customer service

Qualifications

• Strong written and verbal communication abilities.
• High school diploma or equivalent required.
• Experience in customer service is preferred.
• Ability to operate basic office equipment and multi-line phone system.

Responsibilities

• Operates telecommunication equipment to provide communication service to hospital departments, patient care areas, and physicians.
• Receives incoming calls and connects them as requested.
• Monitors alarms such as fire, emergency, security, and telecommunications equipment.
• Announces emergency codes and activates pagers and other communication devices.
• Relays and routes written and verbal messages.
• Identifies problems with communication devices and takes appropriate action.

Skills

Communication skills

Multi-tasking

Emergency response

Office equipment operation

Education

High school diploma or equivalent

Tools

Phone system

Office equipment

Job description

Welcome! We’re excited you’re considering an opportunity with us! Below, you’ll find other important information about this position.

Responsible for operating appropriate telecommunication equipment to provide communication services for the entire hospital.

Minimum Qualifications

• High school diploma or equivalent.

Preferred Qualifications

• One (1) year experience in customer service.

CORE JOB DUTIES AND RESPONSIBILITIES:

• Operates telecommunication equipment to provide communication service to hospital departments, patient care areas, and physicians.
• Receives incoming calls and connects them as requested.
• Monitors alarms such as fire, emergency, security, and telecommunications equipment.
• Announces emergency codes and activates pagers and other communication devices.
• Relays and route written and verbal messages.
• Identifies problems with communication devices and takes appropriate action.
• Documents required information in appropriate logs
• Utilizes crisis intervention skills when dealing with callers/emergency situations.

PHYSICAL REQUIREMENTS:

• Able to sit for extended periods of time.
• Able to read and write legibly.

WORKING ENVIRONMENT:

• Standard office environment.

Skills And Abilities

• Strong written and verbal communication skills.
• Ability to operate basic office equipment such as phones, computers, copier, fax machine, etc.
• Ability to multi-task and handle multi-line phone system.
• Ability to respond to emergency situations in a calm, professional manner.

Scheduled Weekly Hours:

0

Shift

Varied (United States of America)

Exempt/Non-Exempt

United States of America (Non-Exempt)

Company

UHC United Hospital Center

Cost Center

608 UHC Security

Address

327 Medical Park Drive
Bridgeport
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.