Overview
Job Title: Tax Filing Agency Senior Analyst
Location: Remote
Pay Rate: $36/hr on W2
Duration: 06+ Months (Possibility of Extension). Likely to convert to FT, based on performance and behavior.
Responsibilities
- Oversee administration of tax filings and notice resolution with government tax agencies. Work across Tax Filing Shared Services to mitigate escalations. Respond to Client and Client Team inquiries.
- Educate clients and provide subject matter expertise for payroll tax filing and notice resolution
- Support and provide timely research on compliance and regulatory issues.
- Recognize need for process improvement and communicate to management; Support any process improvements/changes
- Meet periodically with Operation Services Manager and report metrics and any delivery issues
- Support implementation of new clients
- Support and oversee delivery operations, including Tax Filing suppliers.
- Compile, report and analyze metrics
- Ability to problem solve and using tax knowledge and experience
- Responsible for calculation P&I and abatement letter request
- Research and resolve payroll tax notices in a timely manner, including abatement requests, calculation of Penalty and Interest, and identification of root cause and prevention measures
- Mentor and support colleagues
- Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.
- Coordinate testing for updated interfaces
- Variance analysis control point when issue needs escalation or analysis
- Communicates effectively with the client and internal partners regarding ongoing operations and problem solving with analysis/resolution of tax related issues
- Ability to work under tight deadlines
- Understanding and applying knowledge of payroll tax to notice resolution and process improvements
Education and Experience
- High School Diploma and 3 years' experience in tax filing
- Demonstrated strong verbal & written communication skills required
- 2+ Years of Payroll Tax Filing experience
- 2+ Years client interaction and management
- 2+ years’ experience with tax filing software required
- Master Tax experience highly preferred
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