Payroll Tax Analyst

Insight Global; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global is seeking a Payroll Tax Analyst in Atlanta to support day-to-day payroll tax activities across federal, state, and local jurisdictions. The role audits tax records, processes adjustments, and researches inquiries to ensure accurate withholding and reporting.

The ideal candidate has 1+ year of experience in payroll/tax, strong Excel skills, and familiarity with multi-location payroll. This position collaborates with Payroll, HR, Finance, and external agencies to ensure timely

Qualifications

• 1+ year of experience in payroll, tax, accounting, finance, or related operational role.
• Experience processing high-volume payroll tax transactions with accuracy.
• Experience with multi-location payroll and taxes.
• Knowledge of UKG is preferred.
• Proficiency in Microsoft Excel.
• Strong customer service experience supporting employees or internal stakeholders.

Responsibilities

• Audit employee tax records and process tax adjustments and amendments.
• Resolve routine payroll tax inquiries and ensure accuracy of tax data.
• Maintain documentation for payroll tax transactions and corrections.
• Prepare recurring reports and reconciliations for the payroll tax team.
• Support testing of payroll tax system changes and updates.
• Cross-train with other payroll tax team members to ensure business continuity.

Skills

Attention to detail

Analytical thinking

Customer service

Tools

UKG

Excel

Job description

KEY RESPONSIBILITIES

The Payroll Tax Analyst supports the day-to-day administration and processing of payroll tax activities across federal, state, and local tax jurisdictions. This role serves as a key contributor of the Payroll Tax team by auditing employee tax records, processing tax adjustments and amendments, researching routine tax inquiries, and ensuring the accuracy of payroll tax data. The analyst is responsible for handling high-volume transactional work, resolving routine payroll tax issues, and identifying discrepancies before they become compliance risks. The Payroll Tax Analyst partners with Payroll, Human Resources, Finance, Tax, UKG, external agencies, and internal and external employees to support accurate and timely payroll tax administration.

Payroll Tax Processing & Administration

• Process payroll tax adjustments, amendments and corrections in accordance with established procedures.
• Review, audit, and maintain employee tax setup records to ensure accurate withholding and reporting.
• Perform regular audits of employee tax records, jurisdiction assignments, and reciprocal agreement setups.
• Monitor payroll tax inboxes and case queues to ensure timely resolution of routine requests.
• Research and respond to employee and business inquiries regarding payroll tax withholding, work locations, local taxes, and tax forms.
• Escalate complex compliance or legal issues to payroll tax leadership as appropriate.
• Maintain documentation supporting payroll tax transactions and corrections.

Multi-State Payroll Tax Support

• Support employee tax setup and maintenance for multi-state and remote work situations.
• Research routine state and local withholding requirements using established resources and procedures

reporting and documentation

• Prepare recurring reports and reconciliations for the payroll tax team.
• Maintain payroll tax procedures, job aids, process documentation, and knowledge articles.
• Assist with data gathering for audits, compliance reviews, and special projects.
• Support reporting related to tax adjustments/amendments and operational metrics.

Process improvement and team support

• Identify opportunities to improve efficiency, accuracy, and standardization of payroll tax processes.
• Assist with testing payroll tax system changes and updates.
• Support special projects and departmental/team initiatives as assigned.
• Cross-train with other payroll tax team members to ensure business continuity.
• 1+ year(s) of experience in payroll, tax, accounting, finance, or related operational role.
• Experience processing high-volume transactions while maintaining accuracy and attention to detail.
• Experience with multi-location payroll and taxes
• Knowledge of UKG is preferred
• Proficiency in Microsoft Excel
• Strong customer service experience supporting employees or internal stakeholders.

PERFORMANCE/TANGIBLE RESULTS

• Independently resolve routine payroll tax inquiries and processing requests from intake through completion.
• Process approximately 30-40% of payroll tax adjustments, amendments, and employee tax corrections received by the Payroll Tax team.
• Meet established service level expectations for assigned cases and inbox items.
• Maintain high accuracy rates in employee tax setup and tax-related processing activities.
• Complete recurring audits and reconciliations timely and identify discrepancies requiring correction.
• Maintain organized documentation supporting payroll tax transactions and compliance activities.
• Communicate proactively regarding aging items, unresolved issues, and workload concerns.
• Contribute to reducing escalations through accurate and timely first-level issue resolution.

INTANGIBLES

• Collaboration: Partners with Payroll Tax management, team members and others to maintain compliance in all employee tax-related areas
• Innovation: Thinks creatively about solutions and actively seeks to drive innovation on the team by collaborating with Payroll Tax management (i.e. maximizing use of BI functionality and AI tools)
• Time Management: Effectively manages their time and workload; delegates as necessary by collaborating with Payroll Tax management
• Learning and Development: Devotes a portion of their time to prioritizing their development from a processing standpoint; devotes a portion of their time to assisting other members within and outside of Payroll on employee level tax inquiries

KEY COMPETENCIES

• Analytical thinking
• Problem solving
• Strong written and verbal communication skills
• Organization and time management
• Learning agility
• Teamwork and collaboration
• Data accuracy and quality controlAbility to handle confidential information with discretion
• Ability to adapt

OTHER REQUIREMENTS

• Demonstrate precision and consistency when entering, reviewing and validating payroll tax information.
• Follow established procedures while maintaining high-quality standards and compliance requirements.
• Take responsibility for assigned work items and drive them to completion.