Payroll Specialist 2

Telnet Inc; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Telnet Inc. in Plano, TX is seeking a Payroll Specialist 2 to support day-to-day payroll operations in a temporary 6-month role.

You will maintain Kronos timecards, ensure Workday data integrity, and manage UltiPro payroll processes with accuracy while upholding compliance across federal, state, and local regulations. You will handle Level 2 payroll inquiries, produce standard reports, and assist with audits and process improvements.

Qualifications

• 3+ years of US & CAN payroll experience
• 2+ years in customer service
• Experience with top tier payroll/HRIS systems (UKGPro/UltiPro, Kronos, Workday)
• Ability to troubleshoot requests and provide clear solutions
• Proficient with MS Office (Excel, Word, PowerPoint)
• Bachelor's degree preferred, FPC/CPP preferred

Responsibilities

• Fulfill day-to-day functions of the payroll service team including Kronos timecard maintenance and Workday data integrity
• Manage UltiPro payroll processing and time accruals with accuracy
• Ensure compliance with federal, state and local regulations
• Handle Level 2 payroll inquiries via Service Request, phone, and email
• Support reporting and audits for monthly, quarterly, and annual activities
• Assist with system enhancements and requirements gathering for payroll tools
• Collaborate with HR, accounting, and vendors to resolve payroll issues
• Assist Sr. Payroll Analysts to deliver high-quality payroll results
• Maintain SLA-focused service and continuous improvement initiatives

Skills

Payroll experience

Customer service

Time management

Education

Bachelor's degree preferred

FPC/CPP preferred

Tools

UKGPro/UltiPro

Kronos

Workday

Job description

Job title: Payroll Specialist 2

Location: Plano, TX

Duration: 6 months

Key Responsibilities

Fulfill day-to-day functions of the payroll service team including but not limited to: Kronos timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UltiPro, time accrual management and auditing of data sets between various payroll source systems

Ensure company representatives utilize appropriate processing procedures within federal, state and local compliance regulations

Effectively manage relationships within defined SLAs while providing on-going research, resolution, product support and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors

Act as the Level 2 Customer Experience team for payroll related inquiries submitted via Service Request ticketing system, phone and other various channels (inc. team email box management)

Evaluate processes and procedural documents for increased efficiencies and opportunities for continuous improvement

Manage leaves of absence and calculation of supplemental benefit payments

Support Sr. Payroll Analysts in delivering high-quality results to payroll customers

Support reoccurring and ad hoc reporting including production of basic to intermediate reporting to various internal and external stakeholders Support various project initiatives including collection of user requirements for system enhancements and solutions

Support periodic and cumulative audit processes for monthly, quarterly and annual activities .

Qualifications:

Demonstrated performance as NASSC Tier 1 Agent will be accepted in place of the below qualifications

3+ years of US & CAN work experience in a payroll role, preferably in a 3rd party payroll or shared service environment

2+ years in customer service related field and ability to demonstrate strong customer relationship skills

Experience with top tier payroll and HRIS systems (UKGPro [UltiPro], UKG WFC [Kronos], UKG WFD [Dimensions] Workday or similar)

Ability to troubleshoot and resolve requests using pre-defined and creative solutions

Expertly interpret, create and present a variety of instructions furnished in written, oral, and diagram or schedule form

Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals

Payroll audit, control, quality assurance and/or tax management experience

Payroll accounting experience including GL posting, accruals and reconciliation of payroll expenses

Demonstrate intermediate knowledge of Microsoft Office Products, specifically Excel, Word and PowerPoint

APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred

Bachelor's degree preferred

Key Results Areas

Support Payroll Accuracy SLA at or above current SSC requirements

Support payroll team Service Request Ticket resolution SLA at or above current SSC requirements

Ensure key quality control activities are completed according to established schedule and guidelines

Support team projects and continuous improvement initiatives