CUSTOMER SERVICE MANAGER

Compass Group Careers; Village of New Hyde Park (NY); Vor Ort; USD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Zusammenfassung

Compass Group USA's Canteen unit is seeking a Customer Service Manager to oversee a portfolio of National accounts in the New York area. The role focuses on client satisfaction, retention, and operational excellence, requiring a solutions-oriented mindset and strong relationship skills.

You will lead strategic account plans, collaborate with client teams and internal departments, manage projects with timelines, and develop strategies to mitigate churn while driving growth.

Qualifikationen

• Bachelor’s degree or equivalent experience
• 4+ years of experience in account management and/or customer service
• Demonstrated ability to prepare, analyze, and present business reviews
• Excellent interpersonal skills to navigate complex negotiations and maintain strong client relationships
• Proven success in business growth and retention
• Adept at resolving high-level client issues
• Ability to prioritize, multitask, and adapt in an agile environment
• Adapt easily to new and proprietary technologies
• Willingness to travel locally (~35-45%)

Aufgaben

• Ensure high client satisfaction and retention rates by proactively managing client relationships, conducting regular business reviews, and timely resolution of client concerns
• Develop and maintain strategic account plans tailored to meet client objectives
• Build and sustain trusted advisor relationships with key stakeholders
• Act as the main point of contact between the client team and internal teams (CDC and Canteen) to ensure client needs are addressed efficiently and effectively
• Lead and manage ongoing projects, ensuring timelines and goals are met
• Identify at-risk accounts and develop strategies to mitigate churn

Kenntnisse

Client relationships

Account management

Strategic planning

Excellent interpersonal skills

Business reviews

Negotiation

Agile environment

Travel readiness

Ausbildung

Bachelor’s degree or equivalent experience

Jobbeschreibung

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Position Title: CUSTOMER SERVICE MANAGER

Shift: Monday- Friday; 8am- 5:00pm

Other Forms of Compensation: none

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Canteen is a member of Compass Group USA

Job Summary

The Customer Service Manager is responsible for maintaining and expanding a portfolio of key National accounts. This role supports departmental strategic initiatives aimed at enhancing client satisfaction, improving retention, and driving operational excellence. Success in this position requires the ability to build trust and approach each account with a positive, solutions-oriented mindset.

Key Responsibilities

• Ensure high client satisfaction and retention rates by proactively managing client relationships, conducting regular business reviews, and timely resolution of client concerns
• Develop and maintain strategic account plans tailored to meet client objectives
• Build and sustain trusted advisor relationships with key stakeholders
• Act as the main point of contact between the client team and internal teams (CDC and Canteen) to ensure client needs are addressed efficiently and effectively
• Lead and manage ongoing projects, ensuring timelines and goals are met
• Identify at-risk accounts and develop strategies to mitigate churn

Preferred Qualifications

• Bachelor’s degree or equivalent experience
• 4+ years of experience in account management and/or customer service
• Demonstrated ability to prepare, analyze, and present business reviews
• Excellent interpersonal skills to navigate complex negotiations and maintain strong client relationships
• Proven success in business growth and retention
• Adept at resolving high-level client issues
• Ability to prioritize, multitask, and adapt in an agile environment
• Adapt easily to new and proprietary technologies
• Willingness to travel locally (~35-45%)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug‑free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.