Payroll Senior Specialist

Alight Solutions; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Specialist to enhance payroll operations and support a global team. This role involves managing the payroll cycle, conducting root cause analyses for escalated issues, and providing training to colleagues. The ideal candidate will have a strong grasp of payroll processes and compliance, alongside excellent communication skills. Join a diverse and inclusive environment that values innovation and continuous improvement, where your contributions will help shape the future of payroll solutions. If you are passionate about driving change and supporting clients, this is the perfect opportunity for you.

Benefits

Health Coverage Options

Wellbeing and Support Programs

Retirement Plans

Vacation and Sick Leave

Continuing Education and Training

Qualifications

• 3-4 years experience in payroll administration in HR consulting or corporate environments.
• Expert knowledge of payroll processes and legislation.

Responsibilities

• Support end-to-end payroll processes and manage payroll-related tasks.
• Conduct root cause analysis for client escalations and implement solutions.
• Train and develop colleagues to enhance team capabilities.

Skills

Payroll Processing

Risk Identification

MS Office (Excel, Word, PowerPoint)

Attention to Detail

Written and Verbal Communication

Team Collaboration

Education

BA/BS in Business-related Field

Payroll Certifications

Tools

hrX Suite

Workday

SAP

PeopleSoft

Job description

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Overall objective of the Role

The primary focus of the Senior Specialist will be to support the activities for the payroll life cycle accurately and timely. You will have a key role in the support of all payroll activities in addition to providing support to the payroll team. As the Senior Specialist you will be expected to upskill and develop colleagues through training delivery and coaching to enable them to fulfill their role while performing champion responsibilities for innovation.

Key responsibilities:

1. Ability to support payroll and the payroll team from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions
2. Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities
3. Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented
4. Pro-actively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified. This may include, but is not limited to, estimating and implementing changes
5. Understand standard and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service
6. Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map
7. Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities
8. Update, maintain and enforce the usage of the Defined Work Instructions (DWIs) and other process documentation
9. Ability to recognize and deal appropriately with sensitive and confidential information
10. Ability to resolve and support technical and functional issues escalated from other team members and clients
11. Ensure compliant use of all systems
12. Support and maintain the client solution workbook and provision functional support as needed
13. Participate and champion innovation activities to drive continuous improvement
14. Support and guide project implementations and go-lives
15. Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role
16. Participates in projects and activities as needed and assigned

Key Criteria to monitor performance

1. Adherence to all Security and Compliance procedures
2. 100% Attainment of customer SLA agreements
3. Adherence to quality standards
4. Adoption of innovation initiatives
5. Reduction of client escalations through knowledge transfer to both the client and payroll team
6. Demonstrate professionalism and act responsibly

Strada Core Competencies

1. Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results. Has a positive sense of humour & outlook
2. Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
3. Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities
4. Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities
5. Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

REQUIRED EXPERIENCE

Professional / Job Experience

1. Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll
2. Ability to identify and mitigate risks
3. Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
4. Flexibility to support a global and fast paced environment
5. Attention to detail
6. Excellent written and verbal skills
7. Self-motivated and a willingness to learn
8. Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Academic Degree

Education and Training

Essential

1. BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
2. 3-4 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
3. Expert knowledge on payroll processes, practices and associated legislation

Desirable

1. HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
2. Payroll certifications

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.