Payroll Operations Analyst (Hybrid)

Prattwhitney; Richardson (TX); Hybrid; USD 57,200 - 108,800; Full time

Benefits offered by this job

Healthcare

Wellness program

Retirement plan

Flexible work schedules

Educational assistance

Backup care

Job summary

RTX is seeking a Payroll Operations Analyst – Benefits Processing to serve as the subject‑matter expert for benefits deductions and payroll actions across multiple RTX units. You will validate calculations, maintain audit‑ready records, and drive data‑driven improvements in collaboration with Total Rewards and HR partners.

The role is hybrid, requiring residency within commuting distance of Richardson, TX or Farmington, CT.

Qualifications

• Bachelor’s Degree or equivalent experience in corporate payroll.
• 1+ year of experience in payroll benefits processing or a related field, preferably in a large multi‑unit organization.

Responsibilities

• Audit and validate Benefits payroll processing procedures, ensuring accurate earnings and deductions and adherence to state compliance payroll deadlines.
• Oversee and ensure timely delivery of payroll processing signoffs as the SME for Benefits deductions.
• Partner with Vendor Partners, Total Rewards, and other teams for accurate documentation, approvals, and data inputs.
• Develop, publish, and analyze metrics to monitor SLA adherence, trends, and improvement opportunities.
• Provide insights and recommendations to leadership to drive quality and efficiency.
• Act as SME and escalation point for payroll benefits cases, including multi‑system research and policy interpretation.
• Manage report distribution and tracking, ensuring accurate validation and follow‑up across payroll teams.
• Maintain audit‑ready records for all reports and actions.
• Monitor team mailboxes and case queues, triaging requests and prioritizing urgent actions.

Skills

Payroll benefits processing

Customer service management

Advanced Excel

Analytical skills

Audit skills

Education

Bachelor's degree or equivalent in corporate payroll

Tools

ADP EV5

ADP Global View

Workday

ServiceNow

Alight HRX

Job description

Overview

RTX, the world’s largest aerospace and defense company, invites you to join as a Payroll Operations Analyst – Benefits Processing. This role serves as a subject matter expert responsible for executing and overseeing payroll actions across multiple RTX business units, including Raytheon, Collins Aerospace, Pratt & Whitney, and Corporate. The analyst ensures accurate calculations, validation, reconciliation, reporting, and compliance for all benefits deductions. The role applies federal regulations (e.g., USERRA), SOX controls, union CBAs, and RTX policies while conducting detailed reviews and resolving escalated cases. This position partners with Leave of Absence, Payroll Operations, Time & Labor, Human Resources, Total Rewards, Vendor Partners, and business unit stakeholders to ensure timely, precise, and audit-ready payroll transaction processing across the enterprise.

What You Will Do

• Audit and validate Benefits payroll processing procedures, ensuring accurate earnings and deductions and adherence to state compliance payroll deadlines.
• Oversee and ensure timely delivery of payroll processing signoffs, serving as the subject matter expert for Benefits deductions.
• Partner with Vendor Partners, Total Rewards, and other teams to ensure accurate documentation, approvals, and data inputs across all business units.
• Develop, publish, and analyze metrics reporting to monitor SLA adherence, identify processing trends, and highlight improvement opportunities.
• Provide insights and recommendations to leadership to drive quality, accuracy, and operational efficiency.
• Act as SME and primary escalation point for payroll benefits cases, including multi-system research, employee communications, policy interpretation, or cross-functional coordination.
• Manage incoming report distribution and tracking, ensuring accurate validation, routing, and follow-up across payroll teams.
• Maintain audit-ready records for all reports and processing actions.
• Monitor and manage team inboxes and multi-system case queues, triaging requests, prioritizing urgent actions, and ensuring timely responses.
• Identify items requiring escalation or cross-functional collaboration and document resolutions.
• Review process improvement intake, gather enhancement ideas, assess feasibility, and suggest process, system, or control improvements with Payroll Benefits leadership.

Qualifications

• You Must Have: A Bachelor’s Degree or equivalent experience in corporate payroll. 1+ year of experience in payroll benefits processing or an adjacent field, preferably in a large multi‑business unit organization.

We Prefer

• Experience with tools such as ADP EV5, ADP Global View, Workday, Service Now, Alight HRX, and related reporting systems.
• Proficiency in customer service management and handling case escalations.
• Experience processing benefits transactions related to final pay and other time-off payouts across business units.
• Familiarity with payroll-related compliance processes and regulations.
• Advanced Excel skills (Pivot Tables, XLOOKUP, etc.).
• Ability to manage complex multi-system workflows while adhering to federal laws and maintaining strong attention to detail.
• Strong analytical, reconciliation, and audit skills.

What We Offer

• Competitive total rewards package including healthcare, wellness, retirement, and work/life benefits.
• Career development and recognition programs, parental leave (including paternal), flexible work schedules, educational assistance, and backup care options.
• Potential eligibility for annual incentive programs where applicable.

Work Location and Role Type

This is a hybrid role. Eligible candidates must reside within commuting distance of Richardson, TX or Farmington, CT. The role involves a mix of onsite and offsite work with the time onsite determined in partnership with your leader. Some interview steps may be conducted in-person at one of our office locations.

Salary and Status

Salary range: 57,200 USD – 108,800 USD. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with applicable laws.

About RTX

RTX is an aerospace and defense company comprising three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. With 195,000+ employees, RTX operates globally at the edge of known science across advanced systems and services for commercial, military, and government customers. The company is headquartered in Arlington, Virginia.